Customer Service Representative

5 days ago

San Francisco, United States Pyxai, Inc. Full time
Job Description
Do you have a good experience in customer service, managing incoming and outgoing calls, chats, and emails? Are you a proactive individual with excellent communication skills, great self-management skills, and the ability to thrive in a fast-paced environment?

We are seeking a highly motivated and skilled customer service representative to join our team. As a customer service representative, you will be the first point of contact for our clients and will play a critical role in maintaining positive relationships with them. You will be responsible for handling a variety of customer inquiries, complaints, and other issues that may arise. The successful candidate will have excellent communication and problem-solving skills and be able to work well under pressure.

Responsibilities include:

  • Respond to customer inquiries and complaints in a professional and timely manner, via phone, email, or chat.
  • Identify and resolve customer issues using critical thinking and problem-solving skills, following established procedures.
  • Maintain accurate records of customer interactions and transactions, entering them in the company's CRM system.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction and document their feedback.
  • Work closely with other departments, such as Sales and Technical Support, to ensure customer satisfaction.
  • Identify opportunities to improve customer service processes and procedures and make suggestions for improvements to management.

Requirements
  • Proven customer service experience, preferably in a similar role.
  • Excellent communication and interpersonal skills, with the ability to remain calm and professional under pressure.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Strong problem-solving skills, with the ability to identify root causes and propose effective solutions.
  • Ability to work independently and as part of a team, with a strong work ethic and attention to detail.
  • Excellent time management skills, with the ability to prioritize tasks and meet deadlines.
  • Familiarity with CRM systems and customer service software, with the ability to learn new tools quickly.

If that sounds like you and you're excited by the idea of joining a world-class team that's passionate about growing together, we look forward to hearing from you. Apply Now

Pyxai is recruiting for Customer Service Representatives on behalf of our client(s) and prospective clients.

Meet Pyxai:

Pyxai is a Screening & Recruiting Company

Pyxai (pronounced picks-eye) is an innovative technology company focused on bringing the transferable skills (soft skills) of job candidates to the forefront of the hiring process. Resumes do a great job at listing education and experience, but how does anyone knows how well a job candidate communicates, how great they problem solve, or even how flexible they are? At the top of the hiring funnel, these are unknowns and they shouldn't be. Research shows these skills truly hold the key to career success across all industries.

Really think about it. If you're a genius at your job, but you can't communicate well with others, how would that impact you at your job? Here's a clue: misunderstandings or no communication at all creates conflict with others due to misalignments in expectations. Bottom line, poor soft skills lead to inefficiencies and conflicts at work (and in personal life too).

With this in mind, Pyxai specializes in qualifying hard skills and screening for the soft skills most applicable to the role. We do this via our proprietary Video Interviewing technology. We focus on Operation-related jobs from Entry-level roles to Director-level roles. Our hope is to build long-lasting partnerships by providing clients and job candidates with powerful data, great service, and valuable information to empower their searches.

Our promise to job candidates: if we cannot match you to the job you are video interviewing for, we'll share your profile with other employers to expedite your job search. Please send us an email at info@pyxai.com if you wish to be excluded from this.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.

Equal Opportunity Employer. M/F/Disability/Veterans.Learn More

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