Customer Service Representative

4 months ago


San Francisco, United States Vortex Industries Full time

Job Type

Full-time

Description

Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

  • Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
  • Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
  • Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
  • Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
  • Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
Great Reasons to Work at Vortex
  • Hourly salary based on experience:
  • Career Advancement opportunities
  • Positive Work Environment
  • Recognitions and Rewards
  • Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
Work Environment
  • Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
  • Position requires you to be available to work in the office, not remotely
  • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
  • Must have the ability to walk short distances and sit for prolonged periods of time.
  • Noise level is moderate in an office environment.
Requirements
  • High school diploma or equivalent; AA/BA preferred.
  • One (1) - three (3) years of customer service experience, or administrative background preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and accuracy in data entry.
  • Ability to work in a fast-paced environment and able to prioritize tasks.
  • Patience, empathy, and a customer-centric mindset.
  • Ability to work effectively in a team and handle high-stress situations with professionalism.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.


  • San Francisco, United States UCSF Benioff Children's Hospital Full time

    The Customer Service Representative (CSR) is responsible for the intake of digital printing & copying, offset printing, and graphic design projects and general customer service in person, by phone, or through email. The incumbent handles various type Customer Service Representative, Customer Service, Representative, Retail, Healthcare, CSR


  • San Francisco, California, United States Uno Dos Tacos Full time

    Customer Service RepresentativeAt Uno Dos Tacos, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing outstanding hospitality and service to all guests. This includes taking customer food orders, entering order information into the point-of-sale terminal, and...


  • San Francisco, United States Senddots Full time

    Company Description Dots is a startup located in the San Francisco Bay Area that is building a multichannel payouts API for marketplaces. Our API allows marketplaces to offer flexible payout options, including Venmo, Paypal, ACH, and Zelle, to their sellers. As more individuals choose to work as independent contractors, marketplaces need an easy way to...


  • San Francisco, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the healthcare insurance industry and are currently in need of a Bilingual Spanish Customer Service Representative who has a Health and Accident License in their state of residence based in San Francisco, California. This role falls under contract employment and will involve working remotely. As a Customer Service...


  • San Francisco, United States OM Internships Full time

    Rather than being an all-service interactive marketing firm that doesn't have a specialty, we offer a dedicated suite of services done with exceptionally high standards. We focus on all industries in telecommunications, and our B2B Customer Service Representative team has enhanced knowledge of what works when representing a client, and what doesn't. Our B2B...


  • San Francisco, United States Pyxai, Inc. Full time

    Job Description Do you have a good experience in customer service, managing incoming and outgoing calls, chats, and emails? Are you a proactive individual with excellent communication skills, great self-management skills, and the ability to thrive in a fast-paced environment? We are seeking a highly motivated and skilled customer service representative to...


  • San Francisco, California, United States The Bird Full time

    Work with Us!We're looking for friendly and reliable team members to join our team at The Bird, the ultimate fried chicken sandwich shop in San Francisco. As a customer service representative, you will be the face of our brand, providing excellent service to our guests and ensuring a positive dining experience.Responsibilities:Provide exceptional customer...


  • San Francisco, California, United States Protocol Labs Full time $17 - $26 per hour

    We are seeking a friendly and efficient Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing prompt and accurate information and support to ensure an exceptional customer experience. You’ll handle inquiries, resolve issues, and address complaints across various communication...


  • San Francisco, United States Chronicle Books Full time

    Description Chronicle Books seeks a service-focused Customer Service Representative (CSR) to join our team. The CSR is the primary contact for all general inquiries and visitors to Chronicle Books, responsible for responding to and managing all customer inquiries and orders from our website (B2C) and wholesale site (B2B). They are also responsible for all...


  • San Francisco, California, United States Volt Full time

    Job SummaryVolt is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and driving business growth.Key ResponsibilitiesProvide daily account support and problem resolution to clientsRespond to inbound...


  • San Francisco, California, United States Signature Flight Support Corporation Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Signature Flight Support Corporation. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Service: Provide...


  • San Francisco, United States Chronicle Books Full time

    Chronicle Books seeks a service-focused Customer Service Representative (CSR) to join our team. The CSR is the primary contact for all general inquiries and visitors to Chronicle Books, and they are responsible for responding to and managing all customer inquiries and orders from our website (B2C) and wholesale site (B2B). They are also responsible for all...


  • San Francisco, California, United States Michaels Full time

    Job Summary:As a Customer Service Representative at Michaels, you will play a critical role in delivering an exceptional customer experience. You will be responsible for helping customers navigate our store, finding what they're looking for, and providing solutions to their needs. Your goal will be to ensure that every customer receives a fast and friendly...


  • San Francisco, United States HoloHire Full time

    Junior Customer Service Representative (Remote) Location: Remote About the role: Are you a people person with excellent communication skills Were looking for a Junior Customer Service Representative to join our team and provide topnotch support to our customers. What youll do: Respond to customer inquiries via phone email or chat.Resolve customer issues...


  • San Francisco, California, United States Public Storage Full time

    At Public Storage, we're seeking a skilled Customer Service Representative to join our team. As a Property Manager, you'll work independently at multiple locations, assessing customer storage needs and making suggestions to sell packing and moving supplies. Your daily tasks will include conducting storage unit inspections, auditing cash drawers, and making...


  • San Francisco, United States Ajilon Full time

    Ajilon - JobID: D1EDDEC7-AFB3-4A2E-8503-D5DADEDD2306 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...


  • San Francisco, California, United States Innova Solutions Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Innova Solutions. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and ensuring timely delivery of services.Key Responsibilities:Provide complex analytics and reporting...


  • San Francisco, California, United States GAT Airline Ground Support Full time

    Airport Customer Service RepresentativeAt GAT Airline Ground Support, we are seeking a skilled Airport Customer Service Representative to join our team. As a key member of our airport operations, you will be responsible for providing exceptional customer service to our passengers.Key Responsibilities:Provide prompt, friendly, and courteous assistance to...


  • San Francisco, California, United States The John Stewart Company Full time

    Job SummaryThe John Stewart Company is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our residents, visitors, and staff.Key ResponsibilitiesAnswer and direct phone calls, take messages, and make...


  • San Francisco, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionCustomer Service Representative IWe are currently looking for a dedicated, energetic Customer Service Representative with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. The Customer Service Representative Provides exemplary...