Vehicle Exchange Specialist
1 week ago
South Shore Subaru Job Opportunity
We are seeking a highly motivated individual to join our team as a Vehicle Exchange Manager. This role offers a unique opportunity to work in a fast-paced environment and build strong relationships with customers.
Job Overview
- This position involves acting as a liaison to customers during vehicle servicing, discussing their needs and alternative options, appraising eligible vehicles, and generating appointments.
- Strong follow-up abilities, exceptional customer service skills, and proficiency in vehicle appraisal within the current market are essential for this role.
- The successful candidate will be highly organized, detail-oriented, and possess excellent communication skills.
- Experience in automotive sales or retail is preferred but not required.
- Bilingual skills are a plus.
Responsibilities
- Act as a liaison to customers during vehicle servicing.
- Prepare and present information to customers regarding their vehicle's maintenance and repair needs.
- Discuss customers' needs and alternative options, including new vehicle purchases.
- Make outbound calls to generate appointments.
- Educate guests on Vehicle Exchange options.
- Responsible for daily, weekly, and monthly reporting.
- Track activity in Vin Solutions.
- Develop and maintain relationships with guests.
Requirements
- Strong follow-up abilities.
- Exceptional customer service skills.
- Proficient in vehicle appraisal within the current market.
- Highly organized and detail-oriented.
- Excellent communication skills.
- Skilled in team-building, leadership, and management.
- Self-motivated and driven for success.
- Capable of establishing and maintaining customer relationships.
- Previous experience in automotive sales or retail preferred.
- Bilingual skills are a plus.
Benefits
- Competitive compensation package.
- Medical and Dental Insurance.
- 401(k) Retirement Plan.
- Employee Discounts on Vehicle Purchases, Parts, and Service.
- Paid Time Off.
- Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance).
- Comprehensive Employee Recognition Programs.
- Opportunities for Career Advancement.
- Professional Development Assistance.
- Retirement Plan.
Salary Range
$75,000 - $120,000 yearly salary inclusive of bonuses and commission.
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