Patient Services Coordinator
4 days ago
We are seeking a highly skilled Patient Services Representative to join our team at Proliance Surgeons. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients and their families.
Key Responsibilities- Provide top-notch customer service to patients, vendors, and visitors
- Schedule patient appointments, verify insurance and eligibility, and ensure accurate patient information is up-to-date in our practice management system
- Answer multiline phone system, screen calls, and direct messages to appropriate staff or physicians
- Enter patient health and financial information into our system with high accuracy and attention to detail
- Assist patients with check-in, completion of paperwork, and other administrative tasks as needed
- Communicate appointment status, wait times, and any changes to patients in a timely and professional manner
- Review records for completeness, print updates, and maintain accurate records
- Collect and post co-pays, coinsurances, and balances due on patient accounts
- Facilitate patient flow by coordinating with medical assistants and clinical teams
- High School Diploma or equivalent
- 1-2 years of relevant experience in public contact, preferably in a medical office environment
- Minimum 1-year front office or reception experience, medical preferred
- Practice Management experience a plus
At Proliance Surgeons, we offer a comprehensive and competitive benefits package, including health coverage, 401k with match and profit share, PTO, and more. We are proud to be an equal opportunity employer and welcome applicants from diverse backgrounds.
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