Technical Service Coordinator

6 days ago


Albany, New York, United States FirstLight Full time
Job Summary

We are seeking an experienced Network Support Associate to join our team at FirstLight Fiber. As a key member of our Network Operations Center (NOC), you will provide top-notch technical support to our customers, ensuring timely resolutions to service-related issues.

Main Responsibilities:

  • Provide first-level technical support to customers, addressing service-related issues and concerns.
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
  • Analyze and troubleshoot complex technical issues, developing effective solutions to meet customer needs.
  • Document and maintain accurate records of customer interactions and technical issues.
  • Participate in regular training and professional development opportunities to enhance technical skills and product knowledge.

Salary and Benefits: Estimated salary range: $70,000 - $90,000 per year, plus comprehensive benefits, including medical, dental, vision, and life insurance, 401(k) with company match, flexible spending accounts, and up to five weeks paid time off.



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