Technical Service Specialist

3 days ago


Albany, New York, United States Lifelancer Full time

Company Overview:

Lifelancer is a talent-hiring platform in Life Sciences, Pharma, and IT that connects professionals with opportunities in pharma, biotech, health sciences, healthtech, and IT domains.

Salary:

The estimated salary range for this position is $33.23 - $51.92 per hour, plus eligibility for bonus, stock, and benefits.

Job Description:

We are seeking an experienced Technical Service Specialist to join our team. As a Field Service Engineer for Agilent, you will work at various labs, so having a strong appetite for continuously learning about new instruments, software, and consumables is key.

Applying your communication skills, creativity, and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest level of customer service is crucial for building customer success.

  • You will be responsible for supporting customers through on-site activities such as installation, implementation, maintenance, and repair of company and multi-vendor systems solutions.
  • This may include hardware, software, and networking products, as well as operating systems.
  • You will diagnose and resolve product performance problems, perform maintenance and repair services, and ensure customer satisfaction by advising customers on preventive maintenance and configurations.
  • In addition, you will proactively respond to potential equipment or software issues to prevent unplanned interruptions of customers' business.
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
  • Serve as an internal resource on technical issues and manage product escalations, collaborating with Agilent teams such as Support, Sales, Marketing, and R&D to provide solutions to customers.
  • You may have knowledge of third-party products and deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

Required Skills and Qualifications:

To be successful in this role, you should possess a Bachelor's or Master's degree within the science field, e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar.

A minimum of 1-2 years of experience working with Spectroscopy Instrumentation is required, preferably with Cary UV-VIs, Atomic Absorption (AA), ICP-OES, ICP-MS, Liquid or Gas Chromatography (LC or GC) bench or repair experience.

Experience with instrumentation applications, software, and/or troubleshooting instrumentation samples or workflows is highly desired.

Benefits:

This full-time position includes the option to work remotely and offers reimbursement for personal vehicle usage in the US.

This job has a 75% travel requirement, and the shift is primarily daytime.



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