Technical Support Specialist

2 weeks ago


Clarkston, Michigan, United States Clarkston Medical Group Full time
Position Overview

Clarkston Medical Group is seeking a dedicated IT Support Technician to provide essential technical assistance and support. This role involves addressing and resolving complex desktop issues for end users, ensuring optimal functionality of IT systems.

Key Responsibilities:
  • Conduct thorough analysis, diagnosis, and resolution of intricate desktop challenges for users, while recommending and implementing effective solutions, including remote assistance as necessary.
  • Install, maintain, and troubleshoot a variety of computing devices, including computers, printers, and telecommunication equipment.
  • Ensure compliance with security protocols, including the implementation of virus protection measures.
  • Facilitate the onboarding process for new personnel by configuring necessary accounts and access.
  • Adhere to established software installation protocols and manage the deployment of various software applications.
  • Perform regular operating system and software updates to maintain system integrity.
  • Oversee and fulfill incident requests, as well as manage move, add, change (MAC) requests efficiently.
  • Collaborate with system, network, and database administrators to enhance the overall performance of the end-user computing environment.
  • Maintain accurate inventories of software and hardware assets.
  • Assist in the equipment replacement cycle to ensure up-to-date technology.
  • Document procedures, systems, and infrastructure accurately to maintain clarity and consistency.
  • Implement innovative technology solutions to improve operational efficiency.
  • Stay informed about current trends and advancements in the technology sector.
  • Uphold a clean and organized workspace to promote productivity.
  • Perform additional duties as assigned.
Qualifications:
  • Previous experience in IT support, particularly within the healthcare sector, is preferred.

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