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Technical Support Specialist
2 months ago
Clarkston Medical Group is seeking a dedicated IT Support Technician to provide comprehensive technical assistance. This role is essential in ensuring the smooth operation of our IT systems and support for our staff.
Key Responsibilities:- Conduct thorough analysis, diagnosis, and resolution of intricate desktop issues for users, while recommending and implementing effective solutions, including remote assistance when necessary.
- Install, maintain, and troubleshoot various computing devices, including computers, printers, telecommunication devices, and other peripherals.
- Ensure compliance with security protocols, including virus protection measures.
- Facilitate the onboarding process for new personnel by setting up necessary accounts and configurations.
- Adhere to standard software installation practices and deploy a range of software applications.
- Perform operating system and software updates as required.
- Manage and fulfill incident requests and modifications.
- Collaborate with system, network, and database administrators to optimize the functionality of the end-user computing environment.
- Maintain accurate inventories of software and hardware assets.
- Assist in the lifecycle management of equipment.
- Document procedures, systems, and infrastructure meticulously.
- Implement innovative technology solutions as needed.
- Stay informed about emerging trends in the technology sector.
- Maintain an organized and tidy workspace.
- Undertake additional responsibilities as assigned.
- Previous experience in IT support, particularly within the healthcare sector, is preferred.
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