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Technical Support Specialist

2 months ago


Clarkston, Michigan, United States Clarkston Medical Group Full time
Position Overview

Clarkston Medical Group is seeking a dedicated IT Support Technician to provide comprehensive technical assistance. This role is essential in ensuring the smooth operation of our IT systems and support for our staff.

Key Responsibilities:
  • Conduct thorough analysis, diagnosis, and resolution of intricate desktop issues for users, while recommending and implementing effective solutions, including remote assistance when necessary.
  • Install, maintain, and troubleshoot various computing devices, including computers, printers, telecommunication devices, and other peripherals.
  • Ensure compliance with security protocols, including virus protection measures.
  • Facilitate the onboarding process for new personnel by setting up necessary accounts and configurations.
  • Adhere to standard software installation practices and deploy a range of software applications.
  • Perform operating system and software updates as required.
  • Manage and fulfill incident requests and modifications.
  • Collaborate with system, network, and database administrators to optimize the functionality of the end-user computing environment.
  • Maintain accurate inventories of software and hardware assets.
  • Assist in the lifecycle management of equipment.
  • Document procedures, systems, and infrastructure meticulously.
  • Implement innovative technology solutions as needed.
  • Stay informed about emerging trends in the technology sector.
  • Maintain an organized and tidy workspace.
  • Undertake additional responsibilities as assigned.
Qualifications:
  • Previous experience in IT support, particularly within the healthcare sector, is preferred.

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