Customer Service Representative

2 weeks ago


Marysville, Ohio, United States MARION GOODWILL INDUSTRIES INC Full time
Job Overview

The Customer Service Representative plays a crucial role in establishing connections with our clientele and enhancing the overall shopping experience. This position embodies our organizational values and image through exceptional service delivery, merchandise presentation, and interpersonal interactions. The impact they make is significant, contributing to our reputation for providing authentic and reliable services.

Key Responsibilities:

  • Adhering to G.R.A.T.I.S and operational protocols:
  1. Utilize the G.R.A.T.I.S method (Greet, Receipt, Assist, Thank, Invite Back, Sort) when processing donations to ensure efficiency.
  2. Prioritize tasks effectively to allocate time to various responsibilities based on their significance.
  3. Evaluate clothing, accessories, footwear, furniture, and other items to assess their usability.
  4. Organize sorted products onto shelves, bins, or racks appropriately.
  • Customer Engagement and Staff Expectations:
  1. Welcome every customer within 10 seconds of their arrival and extend assistance.
  2. Respond to store inquiries and coordinate with colleagues as necessary.
  3. Provide support across all store areas when required.
  4. Accurately handle cash transactions at the register.
  • Ensuring Safety and Security:
  1. Conduct accurate cash register counts to prevent discrepancies.
  2. Handle merchandise and storage bins with care.
  3. Report any incidents or unsafe conditions promptly.
  4. Sanitize merchandise as needed.
  5. Comply with all health regulations and company safety policies.


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