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IT Support Team Lead

2 months ago

Salt Lake, Utah, United States SoFi Full time
Job Title: Associate Manager, IT Support

At SoFi, we're shaping a brighter financial future with innovative, mobile-first technology. We're seeking an experienced Associate Manager, IT Support to lead our IT Support team and drive operational improvements across the organization.

Key Responsibilities:
  • Lead and mentor a diverse team of IT professionals to ensure accurate, efficient, and repeatable IT Support and Infrastructure services.
  • Partner with IT Engineering and other departments to ensure seamless IT operations and infrastructure.
  • Develop and implement process improvements to enhance overall efficiency and effectiveness.
  • Provide support to SoFi employees in resolving problems related to IT, AV, and Network systems.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
Requirements:
  • 5+ years of experience in IT operations.
  • 2+ years of experience in managing an IT Operations team.
  • Proficient with ITIL support models.
  • Sound knowledge of information and communications technology fundamentals.
  • Experience with automating the resolution of IT issues and managing teams to find the root cause of every issue.
  • Ability to help SoFi employees solve hardware and software problems with Apple and Windows products, including AV, laptops, and printers.
  • Experience working with Windows operating systems and virtual environments running on Mac OS.
  • Experience with hosted productivity and communication applications, including G-Suites, Slack, and Okta, and can train and support employees on their use.
What We Offer:

SoFi provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

We're committed to embracing diversity and offer reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [redacted].