Senior UX Content Strategist

3 weeks ago

Chicago, Illinois, United States Magic+Might Full time

About the Role

Magic+Might is a design and innovation company based in Chicago, IL, with flexibility for some remote work. The company focuses on making strategy tangible and creating inspired products and services. Magic+Might believes in the magic of inspiration through making and imagining with might.

Job Summary

A Magic+Might Senior UX Content Strategist is a strategic thinker and creative storyteller who works fluidly across all phases of product development. They collaborate closely with cross-functional teams to support intuitive and delightful user experiences. Their day-to-day focus is on crafting clear, engaging, and meaningful content for interactive products.

Key Responsibilities

  • Content Strategy: Collaborate with cross-functional teams to conceptualize and plan content strategies that align with product and user goals.
  • Content Creation: Write and edit clear, engaging, and user-centered content for interactive products and services, including microcopy, user flows, in-app messaging, and error messages.
  • Client Presentations: Create, edit, and deliver presentations that articulate content strategies, rationale, and outcomes to clients and stakeholders.
  • Content Standards: Create and/or work within established content guidelines and style manuals, voice and tone standards, and content inventories to ensure consistency and scalability.
  • User Research: Assist in planning, conducting, and synthesizing user research to craft insights for content decisions and improve the user experience.
  • Iterative Content Development: Work collaboratively and proactively with designers, researchers, and product managers to refine content through iterative feedback and testing.
  • Review & Critique: Engage in team critiques to review and refine user experience, offering constructive feedback to peers and incorporating their feedback into your own work.

Requirements

  • Bachelor's Degree (or equivalent experience) in Communications, English, or a related field
  • Background in UX Writing or Content Strategy: Experience in creating user-centered content for digital products (particularly mobile applications), with a focus on clarity, consistency, and usability.
  • Strong Communication Skills: Excellent verbal, written, and presentation skills, with the ability to effectively communicate content strategies and rationales to diverse audiences.
  • Understanding of User-Centered Design: Fundamental knowledge of user-centered design methodologies and the product development process, with a focus on how content supports overall design goals. Understanding of information architecture and how content is organized and structured within digital products.
  • Experience with UX Research: Familiarity with research methodologies, including user testing, A/B testing, and content audits, to inform and improve UX and content strategies.
  • Attention to Detail and Task Completion: Strong focus on accuracy and quality, with the ability to proactively manage multiple tasks and meet deadlines.
  • Experience collaborating with product managers to ensure content aligns with overall product goals and business objectives.
  • Proficiency in Content Tools: Working knowledge of collaborative design tools and workspaces (such as Figma) and experience using content management systems and writing tools.
  • Bonus Skills: Experience with prototyping tools like Figma, Protopie, and familiarity with design system libraries. Ability to contribute to service design discussions, particularly around the role of content in an end-to-end user experience.

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