Customer Service Representative

4 days ago


Lahaina, Hawaii, United States Marriott Hotels & Resorts Full time
Key Responsibilities

As a key member of our Marriott Hotels & Resorts team, you will be responsible for providing exceptional customer service to our guests. This includes answering and responding to their requests, questions, and concerns via various communication channels.

Key Tasks
  • Answer and respond to guest requests and inquiries via phone, email, and chat
  • Process guest requests for wake-up calls and connect calls to the appropriate department
  • Operate the telephone switchboard and direct calls to the correct destination
  • Provide information and assistance to guests on hotel services and amenities
Requirements

To be successful in this role, you will need excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to multitask and prioritize tasks effectively.



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