Patient Care Coordinator Associate
5 days ago
At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As an Associate Patient Care Coordinator, you'll play a vital role in delivering exceptional patient care and support services.
Key Responsibilities:- Provide exceptional customer service to patients and families
- Manage patient flow and wait times, ensuring a smooth and efficient experience
- Complete check-in and check-out tasks, including insurance verification and document management
- Collect co-payments, co-insurance, and deductibles, and issue receipts
- Manage medical records, including scanning, filing, and preparing for scheduling
- Answer phones, schedule appointments, and verify visit types and primary care providers
- Assist with medical records release requests and maintain logs
- Ensure waiting room cleanliness and communicate with patients
- Work with back-office staff to ensure smooth patient flow
- Resolve service issues and complaints, and escalate to management or clinical personnel as needed
We offer a comprehensive benefits package, including competitive pay, paid time off, medical, dental, and vision insurance, 401(k) savings plan, and education reimbursement. Our commitment to diversity and inclusion creates a healthier atmosphere, and we're an equal employment opportunity/affirmative action employer.
Requirements:- High school diploma or equivalent
- 1+ years of customer service experience
- 1+ years of experience with MS Office
- 1+ years of experience in a medical office or medical environment
- Bilingual (English/Spanish)
- Previous experience with medical insurance
- Prior experience with EMR computer applications
- Working knowledge of medical terminology
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