Patient Care Coordinator Associate

5 days ago


Glendora, California, United States UnitedHealth Group Full time
Associate Patient Care Coordinator Job Description

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As an Associate Patient Care Coordinator, you'll play a vital role in delivering exceptional patient care and support services.

Key Responsibilities:
  • Provide exceptional customer service to patients and families
  • Manage patient flow and wait times, ensuring a smooth and efficient experience
  • Complete check-in and check-out tasks, including insurance verification and document management
  • Collect co-payments, co-insurance, and deductibles, and issue receipts
  • Manage medical records, including scanning, filing, and preparing for scheduling
  • Answer phones, schedule appointments, and verify visit types and primary care providers
  • Assist with medical records release requests and maintain logs
  • Ensure waiting room cleanliness and communicate with patients
  • Work with back-office staff to ensure smooth patient flow
  • Resolve service issues and complaints, and escalate to management or clinical personnel as needed
Why Work for UnitedHealth Group?

We offer a comprehensive benefits package, including competitive pay, paid time off, medical, dental, and vision insurance, 401(k) savings plan, and education reimbursement. Our commitment to diversity and inclusion creates a healthier atmosphere, and we're an equal employment opportunity/affirmative action employer.

Requirements:
  • High school diploma or equivalent
  • 1+ years of customer service experience
  • 1+ years of experience with MS Office
Preferred Qualifications:
  • 1+ years of experience in a medical office or medical environment
  • Bilingual (English/Spanish)
  • Previous experience with medical insurance
  • Prior experience with EMR computer applications
  • Working knowledge of medical terminology


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