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Patient Care Coordinator Associate

2 months ago

Glendora, California, United States Optum Full time

Optum: Delivering Care with Technology

At Optum, we believe that everyone deserves access to quality healthcare. As a global organization, we're committed to making a positive impact on people's lives. Our team is dedicated to delivering care, aided by technology, to help millions of people live healthier lives.

Associate Patient Care Coordinator Role

The Associate Patient Care Coordinator is a vital member of our team, responsible for providing exceptional service to our patients and customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service to patients and visitors
  • Manage patient flow, including check-in and check-out processes
  • Collect co-payments, co-insurance, and deductibles, and issue receipts
  • Manage medical records, including scanning and filing
  • Answer phones, schedule appointments, and take messages as needed
  • Work with back-office staff to ensure smooth patient flow
  • Resolve service issues and complaints, and defer to management or clinical personnel when necessary

What We Offer:

At Optum, we're committed to providing a comprehensive benefits package, including competitive pay, paid time off, medical, dental, and vision insurance, and a 401(k) savings plan. We also offer education reimbursement, employee discounts, and a range of other benefits to support your well-being and career growth.

Requirements:

  • High School Diploma or equivalent
  • 1+ years of customer service experience
  • 1+ years of experience with MS Office

Preferred Qualifications:

  • 1+ years of experience in a medical office or medical environment
  • Bilingual (English/Spanish)
  • Previous experience with medical insurance
  • Prior experience with EMR computer applications

California Residents Only: The hourly range for California residents is $16.00 to $28.27 per hour. Pay is based on several factors, including local labor markets, education, work experience, certifications, and more.