Culinary Team Supervisor

2 weeks ago


Madison, Wisconsin, United States Outpost Full time

Join Our Culinary Team

We are looking for a passionate individual to lead our baking operations, focusing on crafting delicious items from scratch. This role is perfect for someone who thrives in a back-of-house environment.

JOB OVERVIEW: Your primary responsibility will be to deliver exceptional service to both internal and external customers of Outpost. You will manage inventory to ensure our department is well-stocked and maintain a clean and efficient café area.

WORK ENVIRONMENT: This position is set in a dynamic retail and café atmosphere. You will work near various equipment (such as coffee machines and slicers) and in varying temperature conditions (both cold and hot). The role requires flexibility to work during peak retail hours, including weekends and evenings.

KEY RESPONSIBILITIES:

1. Customer Engagement

Provide fair, consistent, and respectful service to all customers.

Ensure a friendly and efficient service experience in line with our customer service standards.

2. Department Management

Greet and assist customers promptly.

Coordinate with the kitchen to expedite customer orders.

Address customer inquiries and resolve complaints effectively.

Process customer transactions accurately and swiftly.

Offer samples and detailed information about our products.

Adhere to sanitary guidelines for food handling and storage.

Maintain organized displays and ensure proper product rotation.

Manage inventory levels and order supplies as needed.

Support kitchen staff during busy periods.

Participate in departmental meetings and contribute to team discussions.

3. Staff Leadership

Delegate tasks effectively and motivate team members.

Fill in for staff as necessary and communicate any staffing issues to management.

4. General Duties

Comply with all company policies and procedures.

Keep the store environment clean and orderly.

Perform additional tasks as assigned by management.

REQUIRED SKILLS AND QUALIFICATIONS:

Experience in food service or restaurant settings.

Strong leadership and delegation skills.

Excellent organizational abilities and attention to detail.

Capability to manage multiple tasks under pressure.

Willingness to learn and adapt to new responsibilities.

Effective communication skills in English.

Ability to follow instructions and adhere to procedures.

Physical ability to perform tasks such as lifting up to 60 lbs.

IMPORTANT NOTICE:

This job description outlines the essential duties and responsibilities of the position. It is not exhaustive and may be subject to change based on business needs.


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