Client Success Strategist

2 weeks ago


Wilmington, North Carolina, United States VANTACA Full time
Position Overview

At Vantaca, we are committed to enhancing community management through our innovative software solutions. Our mission is to empower property owners, management teams, and associations to achieve superior operational performance. With a rapidly expanding user base, we focus on delivering comprehensive business operating software that drives revenue, efficiency, and control through a unified cloud platform.

Role Summary

The Customer Success Manager (CSM) plays a pivotal role in aligning Vantaca's offerings with our clients' strategic objectives throughout their journey with us. The primary goal of the CSM is to ensure customer satisfaction and retention while fostering trust and transparency within their assigned accounts. This position serves as a vital business partner, dedicated to helping clients extract maximum value from the Vantaca platform.

Key Responsibilities

  • Maintain professional relationships with clients to ensure high satisfaction levels.
  • Achieve renewal and growth targets by crafting strategic initiatives that deliver value.
  • Build relationships with executive leadership within client organizations.
  • Identify opportunities for expanding Vantaca's presence within customer operations.
  • Understand client business dynamics and market conditions to respond effectively to their needs.
  • Facilitate presentations and discussions with senior management teams.
  • Manage objections and guide conversations towards favorable outcomes.
  • Ensure timely and effective communication through follow-ups and updates.
  • Develop long-term strategies and prioritize activities to maintain client confidence.
  • Leverage internal resources to address client needs effectively.
  • Provide proactive updates on customer status and forecast developments.
  • Collaborate with various departments to ensure a seamless customer experience.
  • Act as a product expert, offering consultative guidance to clients.
  • Advocate for customer needs and facilitate the resolution of technical issues.

Qualifications

  • Bachelor's degree or equivalent experience in relevant fields.
  • Minimum of 2 years in a similar role or related experience.
  • Experience in upselling within a B2B SaaS environment.
  • Exceptional communication and problem-solving skills.
  • Strong organizational abilities and prioritization skills.
  • Proficient in engaging with diverse stakeholders professionally.
  • Effective public speaking and meeting facilitation skills.
  • Proven ability to build and maintain relationships across all business levels.
  • Passionate about customer advocacy and perspective.
  • Creative approach to challenges with a willingness to explore innovative solutions.
  • Comfortable in a dynamic, scaling environment.
  • Skilled in conflict resolution and navigating discussions effectively.
  • Exhibits composure under pressure and inspires confidence in achieving goals.
  • Able to drive resources towards timely goal achievement.
  • Proficient in project management concepts to manage expectations effectively.
  • Able to articulate assessments and recommendations clearly to stakeholders.

Our Value Proposition

  • Exceptional employee satisfaction reflected in our eNPS score.
  • Comprehensive benefits package including medical, dental, and vision from day one.
  • Unlimited paid time off with a minimum requirement for continuous leave.
  • 401K plan with company matching contributions.
  • Flexible remote work options.
  • Generous parental leave policies.
  • Recognized on the Inc 5000 list for rapid growth.
  • Active employee-led initiatives promoting company culture.
  • Ongoing professional development opportunities available.
  • Leadership recognized for contributions to business and community.
  • We are committed to creating a positive work environment where innovation thrives.


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