Technical Customer Support Specialist

2 weeks ago

Patchogue, New York, United States Zebra Full time
Job Title: Technical Customer Support Specialist

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Job Summary:

We are seeking a Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for resolving problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills.

Key Responsibilities:
  • Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills
  • Fully documents customer interactions in real-time; may author content for review
  • Solves problems in a timely manner using full understanding of the product functions and features and customer environment
  • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
  • Manages multiple tickets related a spectrum of technical problems
  • Collaborates with fellow technicians and supervisor to solve complex problems
  • Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers
  • Demonstrates leadership qualities
  • Demonstrates strong customer service, communication and problem solving skills
Requirements:
  • High School or equivalent vocational qualification / experience
  • 1 year of relevant experience
  • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values / orientation
  • Solid professional work behaviors (attendance, teamwork, time management)
  • Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
  • Full knowledge of job related knowledge and procedures
  • Experience with wireless networks, Wireshark, or EMMs preferred
What We Offer:

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings.

We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary: USD 52400.00 - USD 78600.00 Yearly Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs.

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