Technical Support Specialist

2 weeks ago

Patchogue, New York, United States Zebra Full time
Job Summary:

As a Technical Customer Support Specialist at Zebra, you will be part of a dynamic team that resolves problems with customers via telephone, email, or chat sessions using technical product knowledge and strong interpersonal skills. You will troubleshoot problems with appropriate applications, products, and vendors, identify and document customer issues, and escalate complex issues. You will also understand multiple applications and platforms, and work on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.

Responsibilities:
  • Communicate varied technical solutions to customers via multiple channels using effective communication, listening, and comprehension skills.
  • Fully document customer interactions in real-time; may author content for review.
  • Solve problems in a timely manner using full understanding of the product functions and features and customer environment.
  • Analyze and correct product issues/malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
  • Manage multiple tickets related to a spectrum of technical problems.
  • Collaborate with fellow technicians and supervisor to solve complex problems.
  • Demonstrate the ability to articulate technical issues in simple to understand terms to both management and customers.
  • Demonstrate leadership qualities.
  • Demonstrate strong customer service, communication, and problem-solving skills.

Requirements:
  • High School or equivalent vocational qualification/experience.
  • 1 year of relevant experience.
  • Intermediate level skills in Microsoft business applications including Word, Excel, and Outlook.
  • Customer service values/orientation.
  • Solid professional work behaviors (attendance, teamwork, time management).
  • Strong Communication skills (listening, providing clear and concise information, using proper language and grammar).
  • Full knowledge of job-related knowledge and procedures.
  • Experience with wireless networks, Wireshark, or EMMs preferred.

What We Offer:
  • A comprehensive and competitive benefits program, including healthcare, wellness, inclusion networks, and continued learning and development offerings.
  • Community service days.
  • Traditional insurances, compensation, parental leave, employee assistance program, and paid time off offerings depending on the country where you work.
  • Cash incentive programs, including sales roles with additional opportunity to earn substantial variable compensation tied to quota achievement.
  • Long-term incentive equity awards for eligible roles.

Equal Opportunity Employer:
Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and protected veteran status or any other basis prohibited by law.

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