Housing Eligibility Specialist II

2 weeks ago

Austin, Texas, United States Housing Authority of The City of Austin Full time
Job Summary

We are seeking a highly motivated and detail-oriented Housing Eligibility Specialist II to join our team at the Housing Authority of the City of Austin. In this role, you will be responsible for coordinating rental assistance and services for clients in the Housing Choice Voucher program.

Key Responsibilities
  • Coordinate the complete leasing cycle for assigned caseload, including issuing vouchers and requesting inspections, through lease-up and ongoing eligibility.
  • Conduct annual reexaminations, interim reviews, and other certifications, schedule appointments, collect documentation following the verification hierarchy, complete data entry, calculate rent adjustments, and notify residents and property managers of any changes in writing by the required due date.
  • Perform timely and accurate data entry and maintain organized client records in the digital file storage system in accordance with privacy and confidentiality laws and regulations.
  • Complete HAP contract execution with property managers, obtain leases, and ensure timely and accurate subsidy payments on the client's behalf in accordance with specific program regulations and deadlines.
  • Promptly respond to property manager, partner, or client inquiries via phone or email and provide guidance on program policies and procedures to maintain excellent working relationships.
  • Process clients for termination for program violations, expired vouchers, or voluntary withdrawals which includes obtaining any necessary support documentation.
  • Initiate fraud investigations and/or program abuse identified through the Enterprise Income Verification System or third party sources.
  • Prepare monthly reports to advise supervisor of caseload status.
  • Provide information to clients about available housing options and how to choose quality housing.
  • Provide clients with resources and referral information needed to work toward self-sufficiency.
Requirements
  • Bachelor's degree from a four-year college or university; OR
  • Four years related experience and/or training; OR
  • Equivalent combination of education and experience.
Preferred Qualifications
  • Ability to provide compassionate and professional customer service to clientele of diverse backgrounds.
  • Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche).
  • Excellent oral and written communication skills.
  • Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers.
  • Knowledge of general office practices and procedures, business English and basic arithmetic.
  • Knowledge of standard bookkeeping principles, practices, and techniques.
  • Knowledge of HUD programs, regulatory compliance, the affordable housing industry.
  • Spanish language proficiency.
About the Team

The HACA Assisted Housing Department is a cohesive and committed team of affordable housing professionals. We work together to uphold the values and commitments of our agency, administer just and impactful programs, and maintain the highest standard of performance and program integrity.

Benefits
  • Paid sick leave, annual leave, birthday leave & federal holidays
  • 100% of employee health insurance premiums paid by the agency
  • Supplemental health, dental, vision, and life insurance options for employees and family
  • 403A retirement plan with employer contributions
  • Short and long-term disability
  • Employee Assistance Program
Schedule & Salary
  • Work from home eligible
  • 8 hour shift, predictable schedule
  • Monday - Friday, 8:00 - 5:00
  • $21.30/hour with annual merit increase potential

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