Customer Service Representative

6 days ago


Kingston, Massachusetts, United States BJ's Wholesale Club Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at BJ's Wholesale Club. As a Cashier, you will be responsible for providing exceptional customer service to our members, processing transactions, and maintaining a clean and organized store environment.

Key Responsibilities

  • Process member purchases in a courteous and efficient manner, including verifying, renewing, and upgrading membership products.
  • Provide a high level of customer service to members, checking them out in a timely and efficient manner.
  • Scan all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for members.
  • Collect payments via cash, check, or other charge payments from members.
  • Maintain the cleanliness of the frontline area and assist in general club housekeeping when necessary.
  • Manage self-checkout and scan and pan lanes, assisting members with operations and technical difficulties.
  • Meet cashier productivity expectations and maintain all club policies and procedures.

Requirements

  • Basic math skills preferred.
  • Prior cashier or sales experience preferred.

Work Environment

  • Most of the time is spent moving about frequently on hard surfaces.
  • Frequently requires lifting objects up to 30 pounds.
  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises.


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