Customer Service Representative

5 days ago


Kingston, Massachusetts, United States Fit Factory Full time
Job Overview

Fit Factory is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our front-line staff, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our health club.

Key Responsibilities
  • Customer Service: Provide prompt and courteous assistance to members and guests, responding to their inquiries and resolving any issues in a professional and timely manner.
  • Club Operations: Assist with the daily opening and closing of the club, ensuring that all areas are clean and well-maintained.
  • Communication: Interact with members and guests via phone, email, or in-person, providing information about our services and amenities.
  • Administrative Tasks: Complete various administrative tasks, such as processing membership applications, updating member records, and preparing reports.
Requirements
  • Customer Service Experience: At least 6 months of face-to-face retail customer service experience.
  • Computer Skills: Average to above-average computer skills, including proficiency in Microsoft Office and other software applications.
  • Education: High School Diploma or Equivalent required.
Benefits
  • Competitive Pay: A competitive hourly rate and opportunities for advancement.
  • Flexible Schedule: A flexible schedule that allows for a healthy work-life balance.
  • Employee Discounts: Discounts on our services and amenities.


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