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Retail Sales Associate Furniture/Mattresses
2 months ago
About Kingston Collection
Kingston Collection is a leading retailer of furniture and mattresses, committed to providing exceptional customer service and a wide range of products to meet the needs of our customers.
Job Overview
The Furniture Sales Associate is a key member of our sales team, responsible for providing outstanding customer service, meeting sales goals, and demonstrating superior product knowledge to customers. The ideal candidate will be a self-starter, able to work independently and as part of a team, and adapt quickly to changing priorities.
Key Responsibilities
- Provide exceptional customer service, ensuring a positive shopping experience for all customers
- Meet hourly sales, protection plan, return rate, and Star Rewards goals on a personal and departmental basis
- Develop and maintain product knowledge, including current vendor tags and pamphlets, and attend training classes as needed
- Assist customers in all aspects of the total store experience, including sales, returns, and delivery issues
- Use MySa clientele program to maintain customer profiles and contact information, and increase personal sales
- Be knowledgeable of and perform sales support functions related to POS procedures
- Develop and maintain relationships with customers, including pre- and post-delivery contacts
- Adhere to Asset Protection and inventory control and compliance procedures
Requirements
- No education or experience required
- Strong interpersonal skills, with proven ability to communicate and share information with diverse groups of customers and peers
- Resourceful and able to adapt quickly to changing priorities
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Physical Requirements
- Prolonged periods of standing/walking around the store or department
- May involve reaching, crouching, kneeling, stooping, and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions
- Frequently lift/move up to 25lbs