Customer Service Representative at Fit Factory

1 week ago


Kingston, Massachusetts, United States Fit Factory Full time
Job Overview

Fit Factory is seeking a warm, enthusiastic, and sociable individual to join our dynamic team.

The ideal candidate will have a cheerful disposition and a passion for engaging with people on a daily basis. This role is perfect for those looking to gain valuable experience in customer service, fitness, or management.

We are looking for someone who is available for early morning and midday shifts.

Key Responsibilities:
  • Serve as the first point of contact for our health club, creating a welcoming atmosphere.
  • Ensure timely opening of the facility each morning.
  • Communicate with clients via phone or in person to provide information about our services and address any concerns.
  • Verify that necessary adjustments are made to resolve client issues.
  • Complete necessary documentation, including contract forms and service requests, using computer systems.
  • Maintain a tidy and organized workspace.
Perks of the Position:
  • A fun and engaging work environment.
  • Casual dress code.
  • A supportive team dedicated to your professional growth.
  • Experience in a premium, full-service health club.
  • Flexible scheduling and competitive compensation.
  • Opportunities for advancement within the company.
Physical Requirements:
  • Ability to stand and/or walk for the duration of the shift.
  • Occasional bending and twisting may be required.
Qualifications:
  • Minimum of 6 months of direct customer service experience.
  • Proficient computer skills.
  • High School Diploma or equivalent is required.

To be considered for this position, please submit your resume along with your availability.

Additional Benefits:
  • 401(k) plan.
  • Employee discounts.
  • Flexible scheduling options.
Availability:
  • Weekend shifts required.
  • Monday to Friday availability.
Preferred Experience:
  • 1 year in a health club environment.
  • 1 year in sales or customer service.


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