Boutique Operations Manager

5 days ago


Livermore, California, United States The NOW Full time
About The NOW Massage

The NOW Massage is a pioneering wellness brand that offers a unique blend of relaxation and rejuvenation through its premium menu of services and beautifully designed boutiques.

As a leader in the industry, we're committed to providing an exceptional guest experience and fostering a collaborative work environment that encourages growth and development.

Job Summary

We're seeking a highly skilled and experienced General Manager to join our team and lead our boutique operations to new heights.

Key Responsibilities
  • Oversee the day-to-day operations of the boutique, ensuring seamless execution of services and exceptional guest satisfaction.
  • Lead and mentor a team of Experience Guides and Massage Therapists, providing guidance and support to ensure their success.
  • Develop and implement strategies to drive sales growth, improve operational efficiency, and enhance the overall guest experience.
  • Collaborate with the Leadership Team to identify areas for improvement and implement changes to drive business results.
  • Recruit, train, and develop a high-performing team, ensuring they have the skills and knowledge needed to excel in their roles.
  • Monitor and control boutique budgets, ensuring financial goals are met and exceeded.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive innovation and improvement.
Requirements
  • 3+ years of management experience in a spa or massage concept.
  • Proven track record of driving sales growth, improving operational efficiency, and enhancing the guest experience.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer

As a member of our team, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Join us in our mission to revolutionize the wellness industry and provide exceptional experiences for our guests.



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