Boutique Manager

2 weeks ago


Livermore, California, United States The NOW Full time
Job Title: General Manager

The General Manager is responsible for leading the team and overseeing the day-to-day operations of our boutique. This includes managing staff, maintaining a positive work environment, and ensuring excellent guest service.

Key Responsibilities:
  • Lead and mentor the Experience Guide and Massage Therapist teams
  • Oversee seamless operations of the business unit while adhering to budget and financial goals
  • Work closely with the Experience Guides to lead by example and promote services, enhancements, and retail
  • Establish and maintain open, collaborative relationships with employees
  • Review secret shop reports, guest survey results, and other data to identify areas of improvement
  • Assess employee performance and provide constructive feedback
  • Train staff in the use or sale of products, programming, or services
  • Coordinate schedules to maximize usage and efficiency
  • Develop staff service or retail goals and guide staff in goal achievement
  • Adhere to boutique budgets and financial goals
  • Inventory products and order new supplies
  • Monitor operations to ensure compliance with applicable health, safety, or hygiene standards
  • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements
  • Monitor and prepare payroll for Experience Guides and Massage Therapists in coordination with the accounting department
  • Recruit, interview, and hire employees
  • Respond to customer inquiries or complaints with urgency in a timely manner
  • Schedule staff or supervise scheduling
  • Verify staff credentials, such as educational and certification requirements ensuring all remain current
  • Direct facility maintenance or repair
  • Collaborate with Leadership Team during regular meetings regarding any improvements

The NOW Massage offers a unique and serene environment for guests to relax and rejuvenate. Our boutiques are designed to provide a peaceful atmosphere, with natural wood surfaces, exposed beams, and soothing decor. We are committed to providing exceptional guest service and promoting a culture of wellness and self-care.

As a General Manager, you will play a critical role in maintaining our high standards of service and ensuring that our guests have an exceptional experience. If you are a motivated and experienced leader who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.


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