Network Operations Specialist

6 days ago

Austin, Texas, United States EKHP Consulting LLC Full time
Job Summary

We are seeking a highly skilled Network Operations Specialist to join our team at EKHP Consulting LLC. As a Network Operations Specialist, you will be responsible for monitoring network and traffic (IoT) devices using a suite of software tools. You will handle all service degradation and provide triage to incidents associated with network and traffic (IoT) devices to diagnose and where possible provide first response resolution.

Responsibilities
  • Take ownership of the incident until the device is returned to operational status.
  • Classify and prioritize incidents related to managed devices.
  • Meet SLA/SLO requirements for response, restore, and notification time.
  • Help troubleshoot and maintain traffic, network, and security tools.
  • Maintain complete detail of issues in ticketing system.
  • Handle engagements with external vendors and district.
  • Handle ACD calls from customers and vendors.
  • Handle system-generated incidents.
  • Maintain documentation and log incident response activities in ITSM ticketing system and provide coordination with other team members to improve monitoring processes.
  • Escalate incidents to appropriate personnel for further troubleshooting if unable to resolve.
  • Conduct research, analysis, and correlation across a wide variety of all-source data sets (indications and warnings).
  • Ability to work with provided set policies and implement network and security configurations.
  • Deploy and update device rule sets to traffic, security, and network standards.
  • Be able to work shift work to include 2nd and 3rd shifts.
Qualifying Experience and Attributes
  • 3-5 years' experience in IT.
  • Troubleshooting knowledge of Cisco routers and switches and network monitoring platforms such as SolarWinds.
  • Working experience with Enterprise-level ticketing systems such as Service Now and an understanding of how to ensure ticket-level SLA/SLO compliance.
  • Working knowledge of ITL.
  • Ability to configure and troubleshoot various Network Platforms including various Firewalls, Routers, Switches Management platforms (SolarWinds), and IoT devices.
  • Network certifications (Network+, CCNA) or equivalent knowledge.
  • Ability to interpret the information collected by network tools (e.g., Nslookup, Ping, and Traceroute).
  • Knowledge of computer networking concepts and protocols, and network security methodologies.
  • Knowledge of host/network access control mechanisms (e.g., access control list, capabilities list).
  • Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
  • Knowledge of network traffic analysis methods to include NetFlow.
  • Knowledge of network, and operating system hardening techniques.
  • Knowledge of packet-level analysis using appropriate tools (e.g., Wireshark, tcpdump).
  • Skill in performing packet-level analysis.
  • Strong knowledge of IP networks and communication including Ethernet, cellular modems, and transceivers (encoder/decoder), point-to-point wireless radio and RS-232/RS-485 serial communication.
  • Strong knowledge of Virtual Private Network (VPN) security.
  • Working knowledge of Virtualized or Cloud Computing.
  • Working knowledge of various Linux OS.
  • Understanding of Syslog and SNMP monitoring.
  • Understanding of Wi-Fi technology and configurations.
  • Knowledge of cybersecurity and privacy principles.
  • US Citizen and must be able to pass background check(s).
  • Prior experience with software coding or scripting a plus.
  • Experience working with traffic devices (vendor-supplied software tools) of one or more of the following is a plus:
    • Dynamic Message Signs (DMS)
    • Portable Variable Message Signs (PVMS)
    • Closed Circuit Television (CCTV)
    • Radar and loop detectors
    • Traffic counting equipment
    • Wireless traffic sensors
    • Road Weather Information System (RWIS) devices
    • Traffic signal systems
    • Flashers/hybrid beacons

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