Help Desk Specialist

1 week ago


Sens, Bourgogne-Franche-Comté, United States U-Haul Full time
About the Position">

The Help Desk Specialist - U-Haul role is designed to provide expert technical support to customers and internal stakeholders. You will be responsible for troubleshooting issues, resolving problems, and ensuring seamless interactions with our customers.

Main Responsibilities">
  • Respond to customer inquiries via phone, email, or in-person.
  • Diagnose and resolve technical issues related to U-Haul products and services.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Stay up-to-date on new technologies and industry developments to enhance your expertise.
Requirements">
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in technical support or a related field.
  • Excellent analytical, problem-solving, and communication skills.
Compensation and Benefits">

We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience. In addition to a comprehensive benefits package, we also provide:

  • A 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
  • Professional development opportunities through U-Haul University.
  • A generous bonus structure based on individual and team performance.

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