IT Support Specialist
1 week ago
About AGS - American Gaming Systems
We are a dynamic company that offers an exciting opportunity for a skilled IT Support Technician to join our team.
Estimated Salary: $55,000 - $65,000 per year
The successful candidate will provide hardware and software support to users of our personal computers and local area network. Key responsibilities include:
- Installing, maintaining, and troubleshooting hardware and software for computers.
- Resolving technical support calls and emails using experience and judgment.
- Providing timely and efficient technical assistance to staff.
- Troubleshooting PC-related problems and implementing effective solutions.
- Following LAN, WAN, and network policies to resolve network-related issues.
- Maintaining conference room audio/video equipment.
- Removing, installing, and patching software as necessary.
- Replacing critical hardware components and performing hardware and software deployments.
- Providing end-user training on computer usage.
- Maintaining the telephone system, including phone handsets and desktop devices.
- Maintaining documentation for networking devices.
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent.
- An associate's degree with experience in a computer help desk environment or the equivalent combination of formal education, training, and experience.
- At least 3 years' experience in a fast-paced technology environment.
- Experience in supporting web-based software applications.
- Experience in providing desktop support.
- Experience in a help desk setting.
- Windows OS management skills.
- Active Directory account administration skills.
- Desktop and client management skills through tools like SCCM, Dell KACE, and GFI Lansweeper.
- IT asset management and tracking experience.
- Apple iOS, Android OS, and mobile device provisioning experience.
- Microsoft Office Suite installation and troubleshooting skills.
- Microsoft Teams experience.
Benefits and Others
AGS is an equal opportunity employer. All offers are contingent upon successful completion of a background check.
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