IT Support Specialist

1 week ago


Sens, Bourgogne-Franche-Comté, United States AGS - American Gaming Systems Full time

About AGS - American Gaming Systems

We are a dynamic company that offers an exciting opportunity for a skilled IT Support Technician to join our team.

Estimated Salary: $55,000 - $65,000 per year

The successful candidate will provide hardware and software support to users of our personal computers and local area network. Key responsibilities include:

  • Installing, maintaining, and troubleshooting hardware and software for computers.
  • Resolving technical support calls and emails using experience and judgment.
  • Providing timely and efficient technical assistance to staff.
  • Troubleshooting PC-related problems and implementing effective solutions.
  • Following LAN, WAN, and network policies to resolve network-related issues.
  • Maintaining conference room audio/video equipment.
  • Removing, installing, and patching software as necessary.
  • Replacing critical hardware components and performing hardware and software deployments.
  • Providing end-user training on computer usage.
  • Maintaining the telephone system, including phone handsets and desktop devices.
  • Maintaining documentation for networking devices.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • An associate's degree with experience in a computer help desk environment or the equivalent combination of formal education, training, and experience.
  • At least 3 years' experience in a fast-paced technology environment.
  • Experience in supporting web-based software applications.
  • Experience in providing desktop support.
  • Experience in a help desk setting.
  • Windows OS management skills.
  • Active Directory account administration skills.
  • Desktop and client management skills through tools like SCCM, Dell KACE, and GFI Lansweeper.
  • IT asset management and tracking experience.
  • Apple iOS, Android OS, and mobile device provisioning experience.
  • Microsoft Office Suite installation and troubleshooting skills.
  • Microsoft Teams experience.

Benefits and Others

AGS is an equal opportunity employer. All offers are contingent upon successful completion of a background check.



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