Technical Support Specialist

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States Diverse Lynx Full time

**Job Title:** Technical Support Specialist

About the Role

Diverse Lynx LLC is seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to end-users regarding computer, network, and peripheral hardware and software use.

Responsibilities
  • Field incoming help requests via phone and email in a courteous manner.
  • Document end-user information, including name, department, contact, and problem details.
  • Build rapport and elicit incident details from end-users.
  • Assess issue severity and categorize/assign accordingly.
  • Record and document the help desk request process.
  • Apply diagnostic utilities for troubleshooting.
  • Identify and learn supported software and hardware.
  • Perform post-resolution follow-ups.
  • Develop help sheets and FAQs for end-users.
  • Provide support and training on computer workstation operation.
  • Assist in preparing and maintaining procedures for logging, reporting, and monitoring computer workstation performance.
  • Provision and deprovision user accounts, systems, and network access.
  • Complete regular reviews of system users to ensure authorization and provisioning.
  • Perform routine security audits and other external compliance audits.
What We Offer

We promote and support a diverse workforce across all levels in the company. Our compensation package includes an estimated salary of $65,000 per year, based on industry standards and your skills.



  • Sens, Bourgogne-Franche-Comté, United States Everi Full time

    Everi: A Leader in InnovationWe are seeking a motivated and customer-focused Technical Support Specialist to join our dynamic support team at Everi, a company dedicated to innovation and excellence.This role provides essential technical support to our customers through various channels, including trouble tickets, phone calls, and email. As a Technical...


  • Sens, Bourgogne-Franche-Comté, United States Apple Full time

    About the JobWe are seeking a Technical Support Specialist to join our team at Apple. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and resolving product issues in a timely manner.Key Skills and Qualifications:Strong technical knowledge and problem-solving skillsExcellent communication and...


  • Sens, Bourgogne-Franche-Comté, United States Apple Full time

    Job DescriptionApple is seeking a Certified Technical Support Specialist to join our team. As a member of our support team, you will be responsible for providing technical assistance and troubleshooting to Apple customers. This is a unique opportunity to work with cutting-edge technology and make a meaningful impact on people's lives.About the TeamYou will...


  • Sens, Bourgogne-Franche-Comté, United States Apple Full time

    Are you a technical whiz with a passion for helping others? Do you have a strong background in computer science and customer service? If so, we may have the perfect opportunity for you! As a Technical Support Specialist at Apple Ltd, you will be responsible for resolving complex technical issues for our customers.About the JobThis role requires exceptional...


  • Sens, Bourgogne-Franche-Comté, United States Nevada Orthopedic & Spine Center Full time

    We are seeking a skilled Technical Support Specialist to join our team at the Nevada Orthopedic & Spine Center. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our staff and ensuring that our IT systems run smoothly.About the RoleThis is a full-time position requiring a strong background in...


  • Sens, Bourgogne-Franche-Comté, United States Konami Gaming, Inc. Full time

    About the JobWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Konami Gaming, Inc.As a Senior Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers and internal teams.


  • Sens, Bourgogne-Franche-Comté, United States Diverse Lynx Full time

    The Technical Support Specialist - Network Operations role at Diverse Lynx LLC is a critical position that requires a strong technical foundation and excellent communication skills.This position involves providing technical support to end-users regarding computer workstation operation, setup, configuration, and other issues. The ideal candidate will have...


  • Sens, Bourgogne-Franche-Comté, United States Everi Holdings Inc. Full time

    About Everi Holdings Inc.Everi Holdings Inc. is a leading provider of technology solutions for the gaming industry. As a Customer Service Specialist I, you will play a critical role in delivering exceptional support to our customers. Salary:$50,000 - $65,000 per annum, depending on experience.Job Description:Provide technical support to customers through...


  • Sens, Bourgogne-Franche-Comté, United States Diverse Lynx Full time

    About the Role: We are seeking an experienced Technical Support Specialist to join our team at Diverse Lynx LLC. This role is responsible for providing exceptional technical support to end-users regarding computer, network, and peripheral hardware and software use.


  • Sens, Bourgogne-Franche-Comté, United States Apple Full time

    At Apple, we're seeking a highly skilled Technical Support Specialist to join our Genius team. As a technical expert, you'll play a vital role in providing top-notch support to our customers, diagnosing product issues with ease and efficiency.Your excellent communication skills and empathetic nature will enable you to explain complex situations in a clear,...


  • Sens, Bourgogne-Franche-Comté, United States Saxon Global Full time

    Job SummaryWe are seeking a highly skilled Field Support Engineer to join our team at Saxon Global. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of their computer systems.About the RoleThis is a full-time position based in Las Vegas, NV, and offers an...


  • Sens, Bourgogne-Franche-Comté, United States Johnson Controls Full time

    Job DescriptionWe are seeking a highly skilled technical support specialist to join our team at Johnson Controls. As a systems specialist, you will provide technical support on centrifugal chillers and other building equipment products, focusing on troubleshooting and improving product reliability.Your role will include:Providing day-to-day technical support...


  • Sens, Bourgogne-Franche-Comté, United States Everi Holdings Inc. Full time

    About UsEveri Holdings Inc. is a leading provider of gaming and financial technology solutions.Salary Range:$50,000 - $65,000 per year, based on experience.Key Responsibilities:This role provides technical support to customers through various channels.Requirements:Candidates should have a strong customer service focus and excellent communication skills.

  • Technical Specialist

    4 weeks ago


    Sens, Bourgogne-Franche-Comté, United States Acro Service Corp Full time

    **Job Description:** Technical Specialist - Access ControlAt Acro Service Corp, we are looking for a highly skilled Technical Specialist - Access Control to join our team. The successful candidate will be responsible for designing, troubleshooting, installing, configuring, and managing card and camera access systems.The salary for this position is estimated...


  • Sens, Bourgogne-Franche-Comté, United States Pavilion Payments Full time

    Pavilion PaymentsWe are a leading provider of financial solutions to the gaming industry.As a Technical Training Specialist at Pavilion Payments, you will play a critical role in ensuring that our casino clients are well-trained on our suite of financial services products.This is an excellent opportunity for individuals with strong customer service skills...


  • Sens, Bourgogne-Franche-Comté, United States Quality Support Full time

    Fuel System OperationsQuality Support is seeking a skilled Aircraft Fuel System Specialist to conduct daily Fuel shop operations, troubleshoot, maintain, service, and inspect aircraft fuel systems, components, and related support equipment. Key responsibilities include removing, installing, and conducting functional tests of repaired aircraft systems and...


  • Sens, Bourgogne-Franche-Comté, United States Apple Full time

    About This JobWe're looking for a talented Technical Expert Specialist to join our team at Apple. In this role, you'll work closely with customers to diagnose and resolve product issues, providing personalized support and guidance every step of the way.Key Responsibilities• Deliver exceptional customer service, ensuring timely and effective resolution of...


  • Sens, Bourgogne-Franche-Comté, United States Everi Full time

    About the Job">We are seeking a Support Operations Specialist to join our innovative team at Everi. In this role, you will be responsible for leading and inspiring a team of customer service specialists, utilizing your technical expertise to resolve software and hardware issues.Key Responsibilities:Inspire and mentor a team of customer service...


  • Sens, Bourgogne-Franche-Comté, United States Apple Full time

    Join Apple's TeamWe're looking for talented individuals who share our passion for innovation and customer satisfaction. As a Genius at Apple, you will have the opportunity to work with cutting-edge technology, collaborate with a diverse team of experts, and make a meaningful impact on our customers' lives.What We OfferOur comprehensive benefits package...


  • Sens, Bourgogne-Franche-Comté, United States IGT Full time

    **About the Role**Ideal candidate will have 2 to 5 years of casino operations experience, with an emphasis toward system knowledge.We are seeking a skilled Technical Support Engineer to join our iGaming team working on the Remote Gaming Server (RGS).The successful candidate will be responsible for researching, diagnosing, and resolving sophisticated...