Technical Support Specialist
2 weeks ago
**Job Title:** Technical Support Specialist
About the RoleDiverse Lynx LLC is seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to end-users regarding computer, network, and peripheral hardware and software use.
Responsibilities- Field incoming help requests via phone and email in a courteous manner.
- Document end-user information, including name, department, contact, and problem details.
- Build rapport and elicit incident details from end-users.
- Assess issue severity and categorize/assign accordingly.
- Record and document the help desk request process.
- Apply diagnostic utilities for troubleshooting.
- Identify and learn supported software and hardware.
- Perform post-resolution follow-ups.
- Develop help sheets and FAQs for end-users.
- Provide support and training on computer workstation operation.
- Assist in preparing and maintaining procedures for logging, reporting, and monitoring computer workstation performance.
- Provision and deprovision user accounts, systems, and network access.
- Complete regular reviews of system users to ensure authorization and provisioning.
- Perform routine security audits and other external compliance audits.
We promote and support a diverse workforce across all levels in the company. Our compensation package includes an estimated salary of $65,000 per year, based on industry standards and your skills.
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