Collections Account Resolution Professional

3 weeks ago


Houston, Texas, United States ChaseSource Full time
Job DescriptionAt ChaseSource, we are seeking a highly motivated Debt Recovery and Customer Service Representative to join our team. As a key member of our collections team, you will play a vital role in managing outstanding accounts, facilitating timely payment collections, and providing exceptional customer service.

Key Responsibilities
  1. Manage a high volume of incoming customer calls in a professional and timely manner.
  2. Negotiate payment plans or settlements with customers who have past due accounts.
  3. Monitor and manage the collections queue to ensure prompt payment of outstanding invoices.
  4. Maintain PCI compliance when collecting and processing payments with credit card and/or banking information.
  5. Update customer accounts with accurate and up-to-date information regarding payment arrangements and collection efforts.
  6. Resolve any issues or discrepancies with customers regarding payment promises.
  7. Collaborate with the Customer Service team to ensure payment is received promptly and customer satisfaction is maintained.
Requirements
  • High school diploma or equivalent from an accredited institution; some college preferred.
  • At least 2 full and/or consecutive years of experience working in a call-center environment.
  • Prior experience in collections or a related field is highly desired.
  • Excellent verbal and written communication skills.
  • Strong negotiation and problem-solving abilities.
  • Proficient in the use of collections software and computer systems and the ability to learn new software quickly.
BenefitsWe offer competitive pay, opportunities for career growth, and a dynamic work environment.

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