Service Navigation Support Associate

3 days ago


San Antonio, Texas, United States American GI Forum - NVOP Full time
Join Our Team

American GI Forum - National Veterans Outreach Program is seeking a dedicated individual to join our team as an Intake/Certification Specialist.

Estimated Annual Salary: $45,000 - $60,000

Job Description:

This role involves assisting veterans' families seeking assistance from our organization, providing initial information on program services, performing intake procedures, and gathering certifying documents for eligibility verification.

Key Responsibilities:

  • Assist applicants in understanding program services and eligibility requirements.
  • Perform intake procedures, complete targeting criteria point system, and gather all certifying documents for eligibility verification.
  • Issue support services as approved, maintain secure file copies, and follow up on receipts or support service requests outstanding.
  • Communicate effectively with applicants, clients, staff members, and outside agencies.

Requirements and Qualifications:

  • Education: High school graduate; some college hours preferred.
  • Experience: At least 2 years of experience in a responsible office position, including computer knowledge of software programs.
  • Transportation: Reliable transportation, Texas driver's license, and automobile liability insurance required.

Benefits:

  • Retirement program with 6% employer matching (after 1 year of employment).
  • $500 monthly allowance for dental, health, and vision insurance.
  • 12 hours of PTO per month after probationary period.
  • Employer-provided life insurance and 5% salary increase after probationary period.
  • 14 paid holidays.


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