Sales and Service Associate
3 weeks ago
We are seeking a highly skilled Call Center Support Agent to join our team at Think Tell Junction in San Antonio, TX.
Job Overview
In this role, you will serve as the first point of contact for our customers, assisting them with their inquiries, troubleshooting issues, and providing exceptional service.
About the Company
Think Tell Junction is a dynamic and innovative company specializing in providing exceptional products and services to our clients. Based in San Antonio, we pride ourselves on our customer-centric approach and commitment to excellence.
Key Responsibilities
- Handle inbound and outbound calls efficiently and professionally.
- Provide accurate information about products and services to customers.
- Assist customers with inquiries, complaints, and issues they may face.
- Process customer orders and maintain accurate records of interactions.
- Follow up with customers to ensure satisfactory resolution of their concerns.
Requirements
- High school diploma or equivalent; associate degree preferred.
- Proven experience in a customer service role, preferably in a call center.
- Excellent verbal communication skills and active listening abilities.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient in using computers and navigating multiple software applications.
What We Offer
- Competitive hourly wage: $17-$23.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and advancement.
- A supportive and collaborative work environment.
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