Healthcare Navigator Coordinator

3 days ago

San Antonio, Texas, United States Texas Health Action Full time

Overview

Texas Health Action is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment. Our mission is to provide comprehensive health services, education, and advocacy to LGBTQIA+ individuals and those impacted by HIV.

Job Description

We are seeking a highly motivated and compassionate Healthcare Navigator Coordinator to join our team at Kind Clinic San Antonio. As a Healthcare Navigator Coordinator, you will play a vital role in optimizing the patient experience by helping them navigate the complex healthcare system.

About the Role

The ideal candidate will have a strong background in serving diverse populations, including LGBTQIA communities and communities of color. You will be responsible for conducting intake and assessments, providing direct care, and facilitating linkage to supportive services and relevant programs.

Key Responsibilities

  • Support status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services
  • Provide direct care to individuals wishing to engage in services, including conducting intake and assessments, brief individual and group interventions sessions, providing sexual health education and counseling, insurance/benefits navigation, community engagement and outreach, and appointment scheduling
  • Identify and address psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs
  • Monitor issues affecting client access, adherence, and/or retention in care
  • Maintain up-to-date knowledge of internal and external resources to ensure continuum of care obtained and ameliorates any barriers to services
  • Collect and analyze data to identify program progress and effectively manages clinic operations by utilizing quality improvement tools
  • Act as a liaison between local agencies with the functions and operations of the program
  • Interpret program guidelines, and other policies and procedures for operations
  • Participate in program quality improvement and assist in making required adjustments and promotes program innovation helping to establish and implement goals, objectives, policies, procedures, and systems for the clinic
  • Maintain a system of confidentiality according to the clinic's policies and procedures and HIPAA compliance
  • Perform related duties and fulfills responsibilities as required
  • Language translation is required

Requirements

The ideal candidate will have a high school diploma or equivalent and 2+ years of full-time work/volunteer experience in serving diverse populations, including LGBTQIA communities and communities of color. Proficient computer skills, strong written and verbal communication abilities, and a sense of humor are a plus

Salary and Benefits

This position offers a competitive salary range of $20.80-$21.80 per hour, paid time off, health care plan, retirement plan, life insurance, disability insurance, training, and development opportunities.

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