Hotel Guest Relations Specialist

3 weeks ago


Houston, Texas, United States aloft Houston by the Galleria Full time
Join Our Team

We are excited to offer a challenging and rewarding opportunity for a skilled Front Desk Agent to join our team at Residence Inn Surfside. As a key member of our front office staff, you will be responsible for delivering exceptional guest service and ensuring a seamless stay experience.

Responsibilities
  • Manage front desk operations, including check-ins, check-outs, and room assignments
  • Provide personalized assistance with requests and concerns
  • Process payments and handle billing inquiries
  • Maintain accurate records and reports
  • Collaborate with other departments to resolve guest issues

Estimated Salary: $55,000 - $75,000 per year, based on experience and qualifications.

Requirements
  • High school diploma or equivalent required
  • Previous experience in hospitality or customer service preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment


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