Luxury Front Desk Specialist

3 weeks ago


Houston, Texas, United States Hotel Granduca Full time
Job Overview

We are seeking a highly skilled Luxury Front Desk Specialist to join our team at Hotel Granduca. As the first point of contact for our guests, you will provide exceptional service with a personalized touch, ensuring a seamless check-in/check-out experience and delivering bespoke concierge services.

Key Responsibilities
  • Guest Relations & Service Excellence:
    • Welcome guests with a warm, professional, and gracious demeanor during check-in and check-out.
    • Provide proactive service by initiating courtesy calls post-check-in to ensure guest satisfaction and to offer assistance with any requests.
    • Anticipate and respond to guest needs promptly, ensuring a flawless experience at all times.
    • Offer expert concierge services, including detailed knowledge of local attractions, dining, events, and personalized recommendations.
    • Communicate effectively with all departments to ensure that special guest requests are fulfilled promptly.
  • Reservations & PBX Operations:
    • Manage incoming reservation calls professionally, ensuring accurate and efficient bookings while upselling hotel services when possible.
    • Maintain a comprehensive knowledge of room availability, rates, special packages, and promotions.
    • Handle all guest communication via phone, email, and in-person, ensuring every interaction is timely, professional, and tailored to the individual guest.
    • Process reservations with attention to detail, confirming all special requests and VIP arrangements.
    • Maintain the property management system, including updating guest profiles, room assignments, and payment authorizations.
  • Administrative & Cashiering Responsibilities:
    • Ensure accurate handling of guest payments, including verification of credit card details and signatures.
    • Balance cash and credit card transactions daily, following all hotel procedures for cashiering and banking protocols.
    • Complete shift checklists and reports with precision, ensuring all guest and reservation information is up-to-date.
    • Assist with the night audit process, preparing management reports and finalizing all income department postings in the property management system.
  • Estimated Salary: $40,000 - $55,000 per year

We offer a competitive salary range of $40,000 - $55,000 per year, depending on experience, as well as opportunities for career growth and development in a dynamic and luxurious environment.

Requirements include a high school diploma or equivalent, 1-2 years of experience in a related field, and excellent communication and interpersonal skills. Proficiency in hotel management software and general office applications is also required.



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