Hotel Guest Services Coordinator
3 weeks ago
TownePlace Suites Houston Brookhollow is a pet-friendly extended-stay hotel located in Northwest Houston, Texas. Our hotel offers comfortable suites equipped with fully functional kitchens and free wireless internet. We are conveniently situated near shopping centers, attractions, and business destinations, making us an ideal choice for both leisure and business travelers.
Job Summary:We are looking for a motivated and detail-oriented Front Desk Agent to join our team. The successful candidate will have excellent communication skills, a positive attitude, and a strong work ethic. In return, we offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development.
Responsibilities:- Manage front desk operations, including checking-in and out guests, handling requests, and resolving issues.
- Provide exceptional customer service, addressing guest inquiries, and concerns promptly and professionally.
- Work collaboratively with colleagues to maintain a clean and organized work area, ensuring seamless guest experiences.
- Contribute to the overall success of the hotel by participating in sales efforts, promotions, and other initiatives.
- High School diploma or equivalent required; college coursework in hospitality or related field preferred.
- Previous experience in a hotel or similar environment preferred.
- Possess excellent communication and problem-solving skills.
- Ability to work well under pressure and multitask efficiently.
- Strong knowledge of Microsoft Office Suite.
$38,000 per year.
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