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Restaurant Operations Manager

1 month ago

San Francisco, California, United States Pollo Campero Full time
Job Summary

The Shift Manager plays a vital role in the success of Pollo Campero. As a key member of the leadership team, this individual will be responsible for training, developing, and leading the crew to ensure exceptional customer experiences.

Key Responsibilities
  • Plan and manage shifts to ensure seamless restaurant operations
  • Verify compliance with procedures and protocols
  • Address and resolve problems as they arise in the restaurant
  • Assist the General Manager in achieving business objectives
  • Coach and lead a team with minimal supervision
  • Participate in operational and technical training of employees
  • Maintain a positive and energetic team atmosphere
  • Ensure customer satisfaction and handle complaints
  • Apply a continuous improvement mindset to processes and procedures
  • Open and close the restaurant
  • Assist with inventory management and staffing needs
  • Maintain overall sanitation, health, cleanliness, and safety standards
  • Follow and adhere to all safety rules, policies, and procedures

Requirements
  • Must be 18 years of age or older
  • Must be fluent in English and Spanish
  • Preferred: 1+ year of experience in similar roles or with customer experience
  • Ability to lift and push 50 lbs
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays
  • Preferred: Food Handlers Card/ServSafe Certification
  • Ability to work with computers
  • Must follow company Personal Care and Hygiene policies
  • Must be able to produce authorized U.S. work documents
  • Must pass background check

Pay Range
USD $23.00/Hr