Help Desk Mobility Support Specialist
4 weeks ago
ARS-Rescue Rooter is a national provider of plumbing and HVAC services with 70+ locations in the continental United States, 6,000+ employees, and over $1B in annual revenue. To maintain our competitive edge, we rely on mobile technology to support our employees. Our goal is to provide timely and effective resolutions to mobile device issues.
The Help Desk Mobility Support Specialist plays a crucial role in ensuring the smooth operation of our mobile devices. This position directly handles incoming calls and helpdesk tickets from ARS employees requesting mobile device support. The specialist troubleshoots issues, educates mobile end-users, and provides effective resolutions in a timely manner.
Responsibilities
- Respond to incoming calls and manage the help desk ticket queue to support our mobility users.
- Provide assistance with smartphone or tablet setup and basic operations.
- Configure and troubleshoot Outlook and Teams O365 apps.
- Assist with Chrome app browser support and configuration.
- Troubleshoot hardware and software issues.
- Basic support for Bluetooth accessories.
- Ensure all open support requests are resolved within the proper time frame and escalate more challenging issues as required to 2nd level engineering support.
- Perform MDM device activations (Samsung Knox and VMWare Workspace One).
- Contribute to the general help desk workload and projects as required or determined by management.
Qualifications
- Candidates should have a strong proficiency in device setup, configuration, operation, and activation services on Android mobile devices.
- Strong experience resolving wireless carrier issues.
- Solid understanding of how to connect a mobile device to a Wi-Fi network and troubleshoot Wi-Fi issues.
- Demonstrate excellent oral communication and customer service skills.
- Excellent problem-solving skills and attention to detail.
- Good written and documentation skills.
- Experience working with a mobile device management product.
- Ability to work independently, effectively communicate, and be self-motivated.
Schedule
- Monday - Friday 06:00 - 15:00 CST (flexible).
- Participation in an after-hours on-call emergency rotation required.
ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
-
Help Desk Mobility Support Specialist
4 weeks ago
Memphis, Tennessee, United States ARS-Rescue Rooter Full timeAs a key member of our team at ARS-Rescue Rooter, the Mobility Support Specialist - Help Desk will play a vital role in ensuring our mobility users receive top-notch support.Main Responsibilities:Respond to incoming calls and manage the help desk ticket queue to provide timely assistance to our mobility users.Offer smartphone or tablet assistance, including...
-
Help Desk Technician
4 weeks ago
Memphis, Tennessee, United States Southwest Tennessee Community College Full timeJob SummaryThis is a full-time position in the Department of Infrastructure Services under the general supervision of the Assistant Director of Infrastructure Services. The primary responsibility is to provide technical support for all microcomputer and related equipment at the college. The operating environment includes PC microcomputers with Microsoft...
-
IT Support Specialist
3 weeks ago
Memphis, Tennessee, United States Barr Brands International, Inc. Full timeJob DescriptionJob Title: Administrator of IT Devices and ServicesWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Barr Brands International, Inc.Key Responsibilities:• Provide technical support for all IT devices and services, including computer, mobile, and desktop telephony, printer, network, video conferencing,...
-
Desktop Support Specialist
4 weeks ago
Memphis, Tennessee, United States IDR, Inc. Full timeJob Title: Desktop Support SpecialistJob Summary: IDR, Inc. is seeking a skilled Desktop Support Specialist to provide technical assistance to end-users for hardware and software issues on desktop computers.Key Responsibilities:Deliver first-level and second-tier technical support for end-users, focusing on hardware and software for desktop computers.Provide...
-
Mobile MRI Imaging Specialist
2 days ago
Memphis, Tennessee, United States Planet Healthcare Full timeJob OverviewWe are seeking a highly skilled Mobile MRI Imaging Specialist to join our team in Memphis, Tennessee.About the RoleThis is a 13-week contract opportunity requiring 40 hours of work per week with an 8-hour shift schedule. As a Mobile MRI Imaging Specialist, you will be responsible for performing high-quality MRI scans and providing exceptional...
-
Front Desk Coordinator
3 weeks ago
Memphis, Tennessee, United States HighFive Healthcare Full timeCareer OverviewAt HighFive Healthcare, we're committed to delivering exceptional patient care. We're seeking a skilled and dedicated Front Desk Coordinator - Patient Experience Specialist to support our team in delivering outstanding patient experiences.Job SummaryThe Front Desk Coordinator - Patient Experience Specialist plays a vital role in ensuring...
-
Mobile Phlebotomy Specialist
3 weeks ago
Memphis, Tennessee, United States Mako Medical Full timeAbout Mako MedicalMako Medical is a leading provider of phlebotomy services, dedicated to delivering exceptional patient care and exceeding customer expectations.Job SummaryWe are seeking a skilled and compassionate Mobile Phlebotomy Specialist to join our team. As a Mobile Phlebotomy Specialist, you will be responsible for traveling to Skilled Nursing...
-
Desktop Support Specialist
4 weeks ago
Memphis, Tennessee, United States SISL Global Full timeResponsibilities Provide high-quality desktop support services to ensure seamless IT operations. This includes diagnosing and repairing hardware and software issues, as well as coordinating with OEM vendors for new hardware requirements. Offer desk-side support to end-users, providing physical assistance to resolve IT-related issues. Key Responsibilities:...
-
Automotive Fleet Support Technician
4 weeks ago
Memphis, Tennessee, United States Aussie Pet Mobile Full timeKey Responsibilities:Maintain our mobile grooming vans in top condition to ensure smooth, reliable service to our clients.Prepare spare vans so they're always ready for the road, minimizing downtime for our grooming team.Clean and wash vans to maintain a professional appearance.Assist with preventative maintenance and vehicle inspections to help identify...
-
Senior IT Support Specialist
4 weeks ago
Memphis, Tennessee, United States Gateway Group Personnel Full timeWe are seeking a highly skilled Senior IT Support Specialist to join our team at Gateway Group Personnel. This is an onsite position in the Memphis area.Provides technical support to resolve issues related to system hardware, IP address problems, network connection problems, and network-centered configuration issues.Installs, configures, upgrades and...
-
Hotel Front Desk Agent
4 weeks ago
Memphis, Tennessee, United States Best Western Shelby Inn & Suites Full timeWe are seeking a highly skilled and professional Hotel Front Desk Agent to provide exceptional service to our guests at Best Western Shelby Inn & Suites.The ideal candidate will have excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.Key Responsibilities:Manage room bookings, answer inquiries, and provide information...
-
Mobile Device Management Specialist
1 month ago
Memphis, Tennessee, United States ARS-Rescue Rooter Full timeJob OverviewARS-Rescue Rooter is seeking a skilled Mobile Device Management Engineer to join our IT Operations team. As a key member of our infrastructure environment, you will be responsible for the analysis, design, planning, implementation, and maintenance of ARS Tablets and Mobile phones.Key Responsibilities:Architect, implement, document, and maintain...
-
Front Desk Supervisor
1 month ago
Memphis, Tennessee, United States Sheraton Memphis Downtown Full timeFront Desk SupervisorSheraton Memphis Downtown is a renowned hotel in the heart of downtown Memphis, Tennessee, offering a dynamic work environment. As a Front Desk Supervisor, you will be part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city. The hotel provides a range of employment opportunities,...
-
Mobile Phlebotomy Specialist
2 weeks ago
Memphis, Tennessee, United States ExamOne, a Quest Diagnostics company Full timeAbout the Role:We are seeking a skilled Mobile Phlebotomist Collector to join our team at ExamOne, a Quest Diagnostics company. As a Mobile Collector, you will be responsible for collecting medical histories, venipuncture, manual blood pressure, vitals, and urine specimens in various locations.Key Responsibilities:Collect medical histories, perform...
-
Experienced Mobile Automotive Technician
4 weeks ago
Memphis, Tennessee, United States Ryder Full timeJob Summary:Ryder is seeking an experienced mobile automotive technician to support our truck fleet in Memphis, TN. As a key member of our team, you will be responsible for performing diagnosis, repairs, inspections, and preventative maintenance for non-contractual customers.Responsibilities:Perform routine vehicle maintenance, including tune-ups, oil...
-
Technical Support Specialist
4 weeks ago
Memphis, Tennessee, United States H&R Block Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at H&R Block. As a Technical Support Specialist, you will be responsible for providing technical support to our clients worldwide, ensuring they can operate efficiently and effectively.Key ResponsibilitiesProvide technical PC, peripheral, network, and software break-fix...
-
Front Desk Security Specialist
4 weeks ago
Memphis, Tennessee, United States xAI Full timeJob OverviewxAI is seeking a highly skilled and professional Front Desk Ambassador to support the growth of our security program.This is an in-person role based in Memphis, Tennessee, and may require minimal travel.The ideal candidate is an experienced Security Officer with a bias for action, trustworthiness, and a consistent demonstration of...
-
Front Desk Agent
4 weeks ago
Memphis, Tennessee, United States Sheraton Memphis Downtown Full timeFront Desk Agent Job DescriptionAbout the Role:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Sheraton Memphis Downtown. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from check-in to check-out.Key...
-
IT Support Specialist
4 weeks ago
Memphis, Tennessee, United States Merge IT LLC Full timeWe are seeking a skilled IT Support Engineer to join our team at Merge IT LLC. As an IT Support Engineer, you will be responsible for providing top-notch technical support to our clients.Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and professional manner.Troubleshoot and resolve desktop, mobile, and network...
-
Mobile Imaging Specialist
4 weeks ago
Memphis, Tennessee, United States Health Talent Pro Full timeJob SummaryWe are seeking a skilled X-Ray Technologist to provide mobile X-Ray and EKG services to healthcare facilities and nursing homes. The ideal candidate will have experience with portable digital radiography equipment and excellent communication skills.Key Responsibilities Perform and process X-Rays using portable digital (DR) or computed (CR)...