Patient Service Representative

5 hours ago


Kingsport, Tennessee, United States Ballad Health Full time

Job Summary:

The Patient Service Representative plays a vital role in providing exceptional patient care and administrative support to our healthcare team at Ballad Health Medical Associates. As a key member of our front office staff, you will be responsible for greeting patients, registering them, and ensuring a smooth and efficient experience.

Key Responsibilities:

  • Update and schedule patient appointments in a timely and accurate manner
  • Retrieve and review daily patient data for appointments and phone calls
  • Maintain provider schedules and ensure accurate and up-to-date information
  • Perform data entry of office visit charges and collections of unpaid balances
  • Coding encounter forms with proper payment distribution CPT & ICD-10 codes
  • Filing and refiling insurance claims, reconciling the charge sheet, and preparing bank deposits
  • Counting the cash drawer, balancing credit cards, and reviewing and correcting errors on the missing ticket report
  • Performing closing procedures to ensure proper account balance and preparing information for audit purposes

Requirements:

  • High School diploma or equivalent
  • Previous experience performing data entry and utilizing a database
  • Ability to maintain patient confidentiality/HIPAA
  • Ability to communicate respectfully/kindly with patients, office staff, nurses, and medical staff
  • Preferred: Knowledge of CPT and ICD-9 codes/billing, previous experience utilizing Electronic Health Record (EHR) system

Work Requirements:

  • Shift: Day
  • On Call: No
  • Weekends: Rotating
  • Travel Required: No Travel


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