Customer Service Representative

12 hours ago


Kingsport, Tennessee, United States Roadrunner Markets Inc Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Roadrunner Markets Inc. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.

Key Responsibilities
  • Customer Service: Greet customers in a friendly and welcoming manner, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Sales Floor Maintenance: Ensure the sales floor is clean, organized, and well-stocked, and that all merchandise is properly displayed and priced.
  • Upselling and Suggestive Selling: Identify opportunities to upsell and suggest complementary products to customers, enhancing their shopping experience and driving sales growth.
  • Brand Ambassador: Promote our brand and products to customers, highlighting their features and benefits, and encouraging customers to join our loyalty rewards program.
  • Cash Handling: Accurately process customer transactions, handle cash and credit transactions, and maintain a high level of cash handling accuracy.
  • Safety and Security: Maintain a safe and secure store environment, adhering to safety protocols and procedures, and reporting any incidents or concerns to management.
  • Teamwork: Collaborate with colleagues to achieve sales goals, provide support and assistance as needed, and contribute to a positive and productive team environment.
Requirements
  • Age Requirement: Must be at least 18 years old (21 in certain states).
  • Availability: Must be able to work weekends and holidays, and be available to work a variety of shifts.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.


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