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Healthcare Customer Service Specialist

2 months ago

Kingsport, Tennessee, United States Ballad Health Cancer Care Medical Oncology Full time
Patient Service Representative (Full-Time) - Cancer Care

Job Overview
The Patient Service Representative (PSR) plays a crucial role in providing exceptional service to patients and visitors, ensuring a welcoming environment and efficient registration processes.

Key Responsibilities

The PSR is responsible for a variety of tasks, including but not limited to:

  • Greeting patients and visitors with professionalism and warmth.
  • Managing patient appointment scheduling and updates.
  • Retrieving and organizing daily patient information for appointments and inquiries.
  • Maintaining the schedules of healthcare providers.
  • Handling medical records, including filing, copying, and purging as necessary.
  • Collecting co-payments and processing office visit charges.
  • Performing collections on outstanding balances.
  • Coding encounter forms accurately with appropriate CPT and ICD-10 codes.
  • Filing and managing insurance claims.
  • Reconciling charge sheets and preparing bank deposits.
  • Ensuring accurate cash drawer management and credit card balancing.
  • Reviewing and correcting discrepancies in reports.
  • Executing closing procedures to maintain accurate account balances.
  • Facilitating referrals and precertifications as needed.
  • Preparing documentation for auditing purposes.

Reporting Structure
Refer to the organizational chart for details.

Qualifications
Required:
  • High School diploma or equivalent.
  • Experience in data entry and database management.
  • Ability to uphold patient confidentiality in accordance with HIPAA regulations.
  • Strong communication skills to interact respectfully with patients and staff.

Preferred:
  • Familiarity with CPT and ICD-9 coding and billing practices.
  • Experience with Electronic Health Record (EHR) systems.

Additional Information
No further requirements beyond those outlined above.