Hospitality Manager
3 weeks ago
At The Briarcliff Manor, we are seeking a skilled and experienced Hospitality Manager to oversee our catering and wedding events. This role requires a professional with a passion for delivering exceptional guest service and ensuring smooth operations.
Responsibilities:
- Oversee events to ensure they run smoothly and efficiently
- Coordinate with the kitchen staff to ensure timely food service
- Monitor catering areas to maintain cleanliness and organization
- Handle guest complaints or concerns in a professional and efficient manner
- Manage staff to ensure smooth service flow
- Train and supervise new staff members on catering procedures and protocols
Qualifications:
- At least 5 years of previous experience in a similar role within the hospitality industry
- Strong knowledge of customer services, food service, and event operations
- Excellent communication skills, both verbal and written
- Exceptional customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong problem solving abilities and the ability to handle difficult situations with composure
- Ability to delegate tasks to staff
What We Offer:
- Competitive salary
- Gratuity
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Paid time off
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