Suites Floor Supervisor

5 days ago

Tampa, Florida, United States AEG Full time
About the Role

We are seeking a highly skilled and experienced Suites Floor Supervisor to join our team at AEG. As a Suites Floor Supervisor, you will be responsible for overseeing the staff and operations of an assigned area, ensuring all guest relation concerns are handled in the appropriate manner.

Key Responsibilities
  • Oversee event day operations within an assigned area, acting as a point of contact for suite holders on event/game day
  • Coaches and supervises suite attendants and runners for assigned sections; observes and documents job performance
  • Attend pre-shift meeting with Suite Manager, ensuring all paperwork in binder is in order and organized
  • Conduct pre-shift meeting with assigned team, reviewing pertinent event day information and ensuring all staff is present and is following all Uniform and Grooming Guidelines.
  • Ensures suite attendants and food runners properly prepare suites for guests; conducts walk-through to check for any food presentation issues and enforce all department and company policies and standards.
  • Analyzes and resolves all problems with staff, guests, and the operation with the assistance of management.
  • Be knowledgeable of role and responsibilities of all Suites' positions
  • Prior to gates, ensure that all suites meet the Legends standard.
  • Be available to staff and suite holders, ensuring that all issues are handled quickly
  • Adhere to the Legends Uniform and Grooming guidelines and ensure that Krewe Members are doing the same.
  • Performs opening and closing procedures for assigned area.
Requirements
  • Strong organizational and time management skills
  • Demonstrated leadership and training skills; ability to teach others as well as delegate tasks
  • Strong verbal and written communication skills. Must be able to communicate clearly with staff and prepare written stand reports after each event
  • Possesses excellent guest service skills
  • Can effectively communicate and relate to all levels within the organization; creates and builds positive and productive relationships
  • Responds quickly and effectively to changing trends and circumstances; embraces change and adapts; learns from past mistakes and adjusts accordingly
  • Maintain high standards of food service and appearance and have a high level of guest satisfaction awareness
  • Must be able to obtain food safety and responsible alcohol service certifications
  • Ability to work independently and/or in a team environment
  • Must have at least one-year experience in a food & beverage leadership role.
  • Must be able to work extended hours due to business requirements including late nights, weekends and holidays
  • Must be available for all Tampa Bay Buccaneers Games and major Stadium events.
  • Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
  • Must have the ability to lift, push, pull approximately 25lbs.
  • Must be able to stand and walk for long period of times while navigating ramps, stairs and elevators.
  • Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training

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