Fitness Center Representative
4 days ago
The Member Services Representative will be responsible for delivering an exceptional member experience by providing top-notch customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
- Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Assist with maintaining the cleanliness and organization of the club.
- Respond to member inquiries and concerns in a timely and professional manner, escalating issues as needed.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
- Strong listening and problem-solving skills.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shifts.
- Continual talking in person or on the phone during shifts.
- Occasional lifting up to 50 pounds.
- Occasional exposure to toxic chemicals.
Planet Fitness is a dynamic and growing company that values its employees and strives to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.
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