Insurance Customer Service Representative
2 weeks ago
Rose Insurance Agency Inc. is on the lookout for a skilled and enthusiastic Insurance Customer Service Representative to become a part of our dedicated team.
In this position, you will engage with a passionate and proactive team, delivering outstanding service to our esteemed clients.
As an Insurance Customer Service Representative, you will serve as the primary contact for our clients, assisting them with their insurance questions, policy modifications, and claims assistance. Your commitment to client satisfaction will be central to your role.
Benefits
Competitive Hourly Wage Based on Experience
Comprehensive Health Coverage
Dental and Vision Plans
Hands-on Training Opportunities
Standard Monday to Friday Work Schedule
Opportunities for Career Advancement
Key Responsibilities
Client Engagement: Support clients with insurance inquiries, policy adjustments, and claims processing.
Customer Care: Deliver exceptional service to clients, addressing their needs and ensuring their satisfaction.
Policy Management: Manage administrative duties related to policy updates, renewals, and necessary documentation.
Record Keeping: Maintain precise records of client interactions and transactions.
Team Collaboration: Work in conjunction with team members to provide a seamless customer experience.
Qualifications
Licensing: An active North Carolina Property & Casualty License is essential to commence.
Experience: Prior experience in customer service or insurance-related positions is beneficial.
Communication Skills: Excellent verbal and written communication skills to effectively engage with clients and colleagues.
Attention to Detail: Ability to ensure accuracy in documentation, policy specifics, and client information.
Client-Oriented: A strong commitment to fulfilling client needs, delivering exceptional service, and surpassing expectations.
Team-Oriented: A collaborative approach, eager to work with others to achieve common goals.
Computer Proficiency: Familiarity with insurance software systems and Microsoft Office applications is required.
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