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Guest Service Representative

2 months ago

Statesville, North Carolina, United States Strand Hospitality Services Full time
Job Summary

The Guest Service Representative is a key member of our hotel team, responsible for providing exceptional customer service to our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Guest Service: Respond to guest requests and concerns in a timely and courteous manner, ensuring a positive experience for each guest.
  • Front Desk Operations: Manage the front desk, including check-in and check-out procedures, room assignments, and guest information.
  • Communication: Answer incoming calls, respond to guest inquiries, and provide information about hotel services and amenities.
  • Problem-Solving: Resolve guest complaints and concerns in a professional and efficient manner.
  • Team Collaboration: Work closely with other hotel staff, including housekeeping and maintenance, to ensure seamless guest service.
Requirements
  • Customer Service Experience: Previous experience in customer-facing roles, preferably in the hospitality industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional manner.
  • Problem-Solving: Ability to think critically and resolve guest complaints and concerns in a timely and effective manner.
Strand Hospitality Services Core Values

We are committed to embodying the following values in all aspects of our business:

  • Respectful: Treat all guests and colleagues with respect and dignity.
  • Adaptive: Be flexible and adaptable in a fast-paced environment.
  • Service: Provide exceptional service to our guests and colleagues.
  • Accountable: Take ownership of our actions and decisions.
  • Unified: Work together as a team to achieve common goals.
  • Dedicated: Be committed to delivering exceptional results.