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Bilingual Customer Support Representative
2 months ago
About EnergyUnited:
EnergyUnited is dedicated to providing dependable energy solutions at competitive rates. We cater to over 140,000 members across our service area, ensuring they have the power they need every day. Our core values include Safety, Integrity, Commitment, and Excellence, which guide our operations and interactions.
Role Summary:
We are currently seeking a skilled and motivated individual to fill the role of Bilingual Member Support Specialist. This position offers the flexibility of working from home while being part of a dedicated team.
Key Responsibilities:
- Deliver exceptional customer service by addressing all member inquiries related to energy services.
- Respond to customer questions to meet established goals and objectives.
- Gain proficiency in Customer Information Systems (CIS), email communication, online credit reporting, and other relevant software.
- Educate customers on efficient electricity usage and available marketing programs.
- Clarify service installation and construction processes to members.
- Develop an understanding of Advanced Metering Infrastructure (AMI) and OMS functionalities to assist with billing inquiries, identify voltage issues, process move-in/move-out requests, and provide essential information for managing electric consumption and costs.
- Handle complex billing or member support inquiries that require thorough investigation.
- Assist builders, developers, apartment complexes, and commercial accounts with member support activities.
- Familiarize yourself with all EnergyUnited product offerings, including scheduling installations, addressing product complaints, and serving as a liaison.
Qualifications:
- High School diploma with a minimum of 4 years of relevant customer service experience.
- Previous experience in a call center environment is highly preferred.
- Fluency in Spanish is required.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication skills and a strong commitment to customer service.
- Attention to detail and a dedication to accuracy.
- Ability to thrive in a hybrid work environment with minimal distractions.
Additional Information:
- This role is classified as Telework, allowing employees to perform their duties from home.
- The standard work schedule is Monday through Friday, 8 AM to 5 PM, with occasional irregular hours required for outages and coverage needs.
- Candidates must reside within the service area or be willing to relocate accordingly.
EnergyUnited is an equal opportunity employer and is committed to maintaining a diverse workforce. We do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, or veteran status.
