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Insurance Eligibility Specialist

2 months ago

Louisville, Kentucky, United States Lafayette Home Office Full time

Job Overview:
As a Financial Intake Specialist at Lafayette Home Office, you will play a crucial role in our operations. This position necessitates a Bachelor’s Degree.

Key Responsibilities:
We are seeking a dedicated Financial Intake Specialist.


At LHC Group, we foster a culture centered around compassion, inclusion, and trust, valuing the meaningful relationships we build with patients, their families, and the communities we serve.

We are committed to providing benefits that support your overall well-being.

  • Wellness initiatives for employees
  • Flexibility to achieve a true work-life balance
  • Paid holidays and time off
  • Opportunities for continuing education and career advancement
  • Comprehensive support and resources to help you reach your professional goals

Elevate your career while making a difference.


Responsibilities include verifying insurance eligibility and benefits for prospects and referrals, determining LHC rate requirements related to network coverage accurately and promptly.


Communicate patient benefits efficiently using the appropriate legacy systems and software applications as documented in patient notes, tasks, workflows, emails, and phone communications with our agencies.


Document and relay patient deductible amounts, out-of-pocket expenses, lifetime maximums, home health or hospice days, and patient responsibilities to the agency accurately and in a timely manner.

Respond to urgent requests from branch locations promptly and accurately.


Initiate one-time letters of agreement (LOAs) and negotiate rates as per established policies and procedures in a timely manner.

Obtain necessary authorizations from payers for requested services promptly.


Document specific details related to authorizations, including effective and end dates, using the appropriate legacy systems and software applications through patient notes, authorizations, tasks, workflows, phone calls, and emails.

Act as a liaison between branch locations and payers regularly.

Coordinate and communicate with branch locations regarding any updates or changes from payers in a timely manner.

Manage work assignments to ensure all tasks and coordination notes are completed promptly.

Resolve customer requests, inquiries, and concerns efficiently and respectfully.

Independently problem-solve before escalating issues to the Supervisor/Manager for resolution.

Perform eligibility and related duties as required or assigned.

Educational Requirements:
High School Diploma or equivalent

Experience Requirements:
Minimum of 1 year

Experience in insurance verification and authorization is essential.

Revenue cycle experience is preferred.

Skill Requirements:
Strong oral and written communication skills.

Excellent organizational and analytical abilities.

Ability to think independently.

Desired Skills:
Basic computer skills, including proficiency in PC-based applications (MS Word, Excel).

Mathematical proficiency.

Attention to detail is crucial.

Keywords:

Closed Date:
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