Patient Care Coordinator

5 days ago


Redwood City, California, United States Sonrava Health Full time
Job Summary

At Sonrava Health, we are seeking a highly motivated and detail-oriented Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will be the primary point of contact for patients in our offices, responsible for greeting patients, introducing them to the office, coordinating treatment services, and nurturing the patient relationship.

Key Responsibilities

• Set and achieve personal sales goals while supporting the goals of the team
• Greet patients in a timely, professional, and engaging manner
• Introduce new patients to the office and staff
• Provide patient consultations and communicate information about recommended treatments
• Discuss cost of service, insurance coverage, and payment options with patients
• Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments
• Nurture the patient relationship to encourage patient retention
• Work as a team player to ensure each customer receives the best service possible
• Supports strategic local marketing initiatives that help drive brand awareness and new patient growth

Benefits

As a Patient Care Coordinator at Sonrava Health, you will be eligible for a competitive benefit package designed to enhance your life. Our benefits include:
• Paid Time Off (PTO)
• Medical
• Dental
• Vision
• Continuing education and advancement opportunities
• 401(k) plan

Qualifications

To be successful as a Patient Care Coordinator, you will need:
• 2 years of sales, customer service, or related work experience
• Bilingual Spanish-English skills preferred
• Ability to positively and proactively handle patient concerns and prioritize multiple tasks in a fast-paced environment
• Ability to quickly learn new procedures and processes
• Excellent communication and interpersonal skills
• High level of ownership, accountability, and initiative
• Friendly, outgoing, and motivated personality

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