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Home Equity Mortgage Sales Professional

2 months ago

Charlotte, North Carolina, United States Social Finance Ltd Full time
About the Role

We are seeking a highly skilled Mortgage Loan Originator to join our Home Equity team at Social Finance Ltd. As a Mortgage Loan Originator, you will be responsible for guiding customers through the home equity mortgage origination process, providing a unique and personalized experience.

Key Responsibilities
  • Evaluate loan applications and documentation to confirm creditworthiness and ability to repay
  • Complete initial analysis of applicants' credit and income, verifying initial decisions and communicating with applicants
  • Communicate critical origination timeline, product, pricing, and underwriting requirements to applicants
  • Perform outbound calls to applicants, working with them to ensure receipt of required documentation and move loans through the sales process to funding successfully
  • Communicate suspense, loan approval, and/or declinations to ensure customers are informed
  • Coordinate and manage realtors, builders, mobile signers, and other third parties
  • Oversee loan process to ensure timely delivery and content communication with borrowers of initial disclosures, changed circumstance re-disclosing, delivery of closing disclosure, and closing documents
  • Improve sales and customer service knowledge and techniques via ongoing training
  • Maximize the number of qualified loans funded monthly
  • Manage and maintain a pipeline of leads provided from a centralized lead generation engine
  • Ensure all leads are worked with the highest degree of urgency, meeting or exceeding customer expectations throughout the loan origination process
Requirements
  • Professional demeanor and strong work ethic with the ability to establish and build working relationships with customers
  • Driven by high performance in a high expectation commission environment
  • Strong verbal and written communication skills
  • Industry leading pipeline management skills
  • Background or previous experience in financial services and sales in an inbound or outbound call center
  • Solid time management skills and the ability to prioritize activities
  • Ability to establish and maintain working relationships with team members
  • Must be computer literate with above average proficiency in MS Office and internet skills
  • Great telephone skills, including communicating clearly and effectively both verbally and in writing
  • Ability to learn and navigate multiple systems/applications/workflows
  • Ability to exhibit grace under pressure while successfully navigating stressful work assignments or situations efficiently and effectively
  • Ability to meet critical deadlines under stressful conditions
  • Self-motivated and able to work independently
  • Able to move between tasks and duties quickly and efficiently
  • Excellent organizational skills
  • Excellent prioritization and time management skills
Preferred Qualifications
  • Two to four (2-4) years successful origination of loans; residential mortgage loan experience preferred but not required
  • Strong knowledge of federal, state, and/or regulatory requirements of mortgage lending
  • Overall, good knowledge and understanding of mortgage products, pricing, and underwriting guidelines
  • Consultative sales skills in a mortgage sales organization
  • High-volume transaction processing experience exhibiting the ability to follow written procedures and processes with a high level of accuracy and attention to detail
  • Any individual state mortgage licensing is considered a plus
  • Ability to obtain and maintain individual state license(s) and SAFE act compliance